The game is functioning as currently designed. It is popular and there are many who wish to play in queue ahead of you. This is not a Technical or Customer Support issue.
Policy is that if you wish to take a free transfer off the crowded realm, you can.
The list of transfer options are here. Free Character Moves Started Wednesday at 11:00 a.m. PDT
You have until 11 am Pacific time tomorrow to decide if you wish to avail yourself of the option.