then good on the devs for giving them the tool for this special case scenario
They have always had the tools. Either managers are telling them not to help or they are not doing their job and just ignoring customers.
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nah, people who have left CS have said they removed the tools to grant people gear, all they can do is delete
things like martin fury and the restore being automated have changed it
What tier support? You do know companies have multiple levels of support right? Also again managers can tell their staff what to do. So either some one high up is telling support to ignore this issue or the support themselves is afk watching Netflix. It is one or the other.
I mean⊠they flat out said one day they had the tools, next they didnât. CS made too many mistakes giving people gear, including leading to getting a whole guild banned. They donât really need the tools to give people items
This time itâs not off-topic and entirely justified though.
The lack of feedback is already an answer by itself though: âYâall are SoLâ.
He wonât be saying that out loud because of the aftermath, but it is what it is.
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That is called permission access in a application if so nothing new and again someone at a higher level would still have the ability. Stop trollingâŠ
oh ffs what a ridiculous comment. I have played almost 14 years straight - almost every single day other than one month or two I didnât pay them.
Pretty sure they would.
They probably got it due to the general hotfix, not their ticket, seeing as they hadnât received a GM response by then,
You are just assuming it was due to the ticket.
i mean⊠if someone higher up could get you the items you needed youâd eventually get there
but you donât, ever, weâve lost an entire boss worth of drops and escalated for weeks, you canât get your crap normally, this is an exception probably with a special tool given to them
Since I got tagged in. I put in a ticket was told they could not help me and to go to the bug report forum and posted here. Iâm not sure if the fact I ticketed first or my posts here got them to realize I was effected. Others have stated they got a new cache as well, but it seems those that got curios or fish did not.
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wonder if anyone who got a real cache before that time got a new cache and won out lol
Yep. I am one of those people. I got a damn curio. As of yet it is 9:18 A.M central time. I have neither gotten anything in the mail on this toon nor any kind of cache in my bags with a 493 piece of gear. So my first response still stands that I first said in this post. Blue Posts lie.
Also just in case it comes up. I reported this in the bug forums on the evening that this occured (Tuesday) and I put in a ticket in game as wel to a GM. No matter what the GM basically said in terms thanks for bending over for us but we canât do anything for youâŠUTTERLY RIDICULOUS customer service from a company who should have their crap together after being #1 MMO for this long.
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What about people who did the emissary quest, or the hunt/feast/siege and got 350 greens instead of the 496/480 that was promised in those?
Am I going to get mail with ther proper storm boxes worth proper loot in them?
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So basically what i gathered from this is people who got a curio are just SOL and better luck next time right? Cuz in my ticket response last night i was basically just told stuff happens and there was nothing that could be done. Yet here we are rolling out a hotfix for players who got an incorrect piece of gear but then people who received curios havenât gotten anything.
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I will continue to re-open my in-game support ticket until my issue with the curio is resolved. I do not accept the closure of that request simply because they state they donât have the ability to fix the issue. It reeks of âI need to close open tickets so our metrics look goodâ which is not acceptable. They (Blizzard) need to do a better job of escalating issues and not attempting to blanket close issues. Either their ticketing system is garbage or the management is incompetent by directing their staff to just close issues without resolution.
Trying to force people to post on public forums for help is also an unacceptable ask and is a sign of very poor business support structure. I expect better from Blizzard.
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thatâs how you end up with 10 days response times on tickets.
Recieved the flounder in my chest and never recieved a new chest
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They could always reply that the issue has been acknowledged and escalated without closing the ticket. If Blizzard doesnât have the support software to bundle issues together in groups or parent-child style ticketing system, that isnât our fault. Closing of tickets because they passed the buck to development is also not acceptable. Simple customer support industry standards, you donât close tickets you havenât resolved or havenât been resolved by higher tiers of support.
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