It has now been 3 days since I have opened up a ticket and understandably, we all get busy and can be a bit of time to get a reply, but having it opened for 3 days and no response normal?
I have opened an appeal ticket * Ticket Number: US105269623 and unfortunately it still has not been answered by blizzard. I had a ticket opened prior to this new one as noted above and it was answered and deemed as “resolved” by a GM within 24 hours.
Answers vary and I dont want to cancel this ticket and submit a new one, has anyone had to wait a long response time from blizzard?
Response times depend on the category used for submission. Most responses are within 24 hours lately, as you’ve noted.
Appeals responses last we heard were roughly 3 days, but its been I think a week or two since I’ve seen that mention so it could very well be longer at this moment.
A ticket cannot be closed without a response, so as long as it’s open you’ll get a reply eventually.
e.: Though of course, having just got home and starting from the top, naturally there’d be another mention earlier today.