Only WOW crashing my PC

Support Technical Support
1

I am getting supper frustrated with this latley for some reason WOW is the only game that does it but it crashes my PC and forces it to restart. Cannot figure out the issue I have monitored temps and tried several solutions I have seen online and in forums.

my specs are as follows
AMD Ryzen 9 5900X
64gb RAM
RTX 3070 ti
m.2 1tb
windows 10

I should be able to run this game fine not sure why. I have updated drivers uninstall/ fresh installed the game, defragged all my harddrives nothing seems to be working.

2

Post a DxDiag.

3

What is actually happening (is it #132 error or something else?). Did you checked your motherboard BIOS version and if there are any updates?

4

Following. Trying to get my friend on WoW but his high-end PC keeps randomly restarting when he plays the game.

5

how do I do this

6
7

What are the temps when the game is running what type of cooling do you have?

8

System Information

  Time of this report: 7/12/2022, 08:30:44
         Machine name: DESKTOP-EN0ANCV
           Machine Id: {65531AA8-C337-4C57-8A4B-AEE355CF6B5F}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: ASUS
         System Model: System Product Name
                 BIOS: 1401 (type: UEFI)
            Processor: AMD Ryzen 9 5900X 12-Core Processor             (24 CPUs), ~3.7GHz
               Memory: 65536MB RAM
  Available OS Memory: 65438MB RAM
            Page File: 9926MB used, 65239MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 192 DPI (200 percent)
   System DPI Setting: 144 DPI (150 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.1741 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
  Display Tab 3: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Sound Tab 5: No problems found.
    Sound Tab 6: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: NVIDIA GeForce RTX 3070 Ti
    Manufacturer: NVIDIA
       Chip type: NVIDIA GeForce RTX 3070 Ti
        DAC type: Integrated RAMDAC
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_10DE&DEV_2482&SUBSYS_880E1043&REV_A1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 40759 MB
Dedicated Memory: 8041 MB
Shared Memory: 32718 MB
Current Mode: 3840 x 2160 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: DELL P2715Q
Monitor Id: DEL40BD
Native Mode: 3840 x 2160(p) (59.997Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll
Driver File Version: 31.00.0015.1659 (English)
Driver Version: 31.0.15.1659
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 6/22/2022 8:00:00 PM, 1130000 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-67C2-11CF-8875-01A80EC2D235}
Vendor ID: 0x10DE
Device ID: 0x2482
SubSys ID: 0x880E1043
Revision ID: 0x00A1
Driver Strong Name: oem11.inf:0f066de31a145f91:Section071:31.0.15.1659:pci\ven_10de&dev_2482
Rank Of Driver: 00CF2001

It will not let me post the entire thing too many characters

9

That’s the default BSOD method, unless you change a setting to make it stay on the BSOD: System properties>Advanced>Startup and Recovery>Automatically Reset

You likely have a bad/outdated driver somewhere or some bad software running. We need the end chunk of your DXDIAG that has the diagnostics section.

10

Diagnostics

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2279939022423833779, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Premiere Pro.exe
P2: 14.2.0.47
P3: 5eba7b5d
P4: ntdll.dll
P5: 10.0.19041.1741
P6: 77755782
P7: c0000005
P8: 00000000000631a7
P9:
P10:

+++ WER1 +++:
Fault bucket 1262488200977255435, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: chrome.exe
P2: 103.0.5060.114
P3: 62bf8a9a
P4: 00ae
P5: 134217728
P6:
P7:
P8:
P9:
P10:

+++ WER2 +++:
Fault bucket 1200843853562312772, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Premiere Pro.exe
P2: 14.2.0.47
P3: 10.0.19044.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER3 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffffaf04a54a2028
P4: bc800800
P5: 60c0859
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER4 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffffcc8eaa46b8c0
P4: bc800800
P5: 60c0859
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER5 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffffaf04a54a2028
P4: bc800800
P5: 60c0859
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER6 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffffcc8eaa46b8c0
P4: bc800800
P5: 60c0859
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER7 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffffd60b444a2028
P4: fc800800
P5: 60c0859
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER8 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffff9b0ff913ca40
P4: faa00000
P5: 80b
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER9 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffffa88e2de9da40
P4: faa00000
P5: 80b
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:

11

From Microsoft:

Cause
This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. If over-clocking has been enabled, try disabling it. Confirm that any cooling systems such as fans are functional. Run system diagnostics to confirm that the system memory is not defective. It is less likely, but possible that a driver is causing the hardware to fail with this bug check.
source: https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x124---whea-uncorrectable-error#cause

Definitely check for overheating.

1 Like
12

I definitely don’t think its overheating when I monitor my temps they don’t get that high and I run star citizen on max settings with discord in the background for hours for some reason it’s only WoW crashing my PC

13

Could we see a screenshot of HWMonitor?

14

Sorry been busy with work imgur(dot)com/a/F8Zwvfg replace (dot) with . Wouldn’t let me upload a link and not sure how to just attach a screen shot in blizzard forums

15

You need to post a dxdiag, not a heat sheet. To post the link, you can upload it to pastebin, then type 4 tildes hit enter, and then paste the link.

it should look like this
16

I posted the dxdiag above he asked for a screenshot of hwmonitor

17

It could be a clash between WoW’s anticheat engine and something in your OS like a driver or software. Do you run any kinds of VMware or firewalls? Those are known to cause a lot of problems with some games’ anticheat engines.

18

just windows firewall I don’t use any antimalware

19

Well looking at all the livekernelevent 124s in your diagnostics, you likely have something wrong with your hardware or with overheating. I don’t take responsibility for any damages you might cause but you can also try these things if you’re comfortable in doing so, click the dropdown for more info:

Proceed at your own caution

Ensure all of your fans are working correctly and blow out any dust you might find.

Reset your BIOS back to defaults to undo any overclocking on the CPU and RAM. Refer to your motherboard’s manual or google if you need help.

Ensure you have absolutely no overclocking going on with your GPU by using a program like MSI afterburner to reset your GPU back to defaults. Ensure absolutely no other gaming or overclocking softwares are running, that could then reapply OC profiles to the system.

If the problem still persists, you’ll want to start reseating all of your components by carefully removing them, blowing out sockets and then carefully reinserting them back in.

If that still doesn’t fix the problem, you’ll want to look into your power supply to make sure it is putting out the correct voltages while under max load. This can be tested with softwares like HWInfo64 and while running extremely demanding loads on the CPU+GPU at the same time (make sure both are ~100% usage). This will put the most strain on the power supply and would be where it would start to slip if it was going bad. Make sure all of them are within +/- 5% or 10% depending on which voltage you’re looking at. Here’s a chart with the min/max ranges for each voltage to make it easier, without having to do the math:

https://i.stack.imgur.com/yiKk5.png

1 Like
20

I will try that this weekend when I have time but I am finding it hard to believe it is a hardware issue as I do much more taxing thins on this PC without any issues. I edit and render videos and animations with no problem and play much higher PC usage games with no issues it seems to be isolated only with WoW

1 Like