Obsidian Aspectral Earthstone

Hello everyone!

I have a bad expirience with [Obsidian Aspectral Earthstone] same as this player: Obsidian Aspectral Earthstone

I tried to solve the problem with following suggestions:

  • Delete folders: wtf, cache, interface and errors.
  • Re-install client and game
  • Take a new mythiq+ rating >2500 on alternate character.
    • Tried all the tips given to me by the game master:
      • “…use the stone and relogin to discover new skins.”
      • “…reset interface settings to eliminate any display errors”
      • wrote a bug report

Anyone solve it or do smth? Third season soon, but item still dont work.
My friend also have same issue and this item just lies in the bank.
Forum is last hope.

Maybe try putting it in GD

Unfortunately, you’ll see in that other previous thread that even with Vrak looking into things, there wasn’t some viable “fix”. Bug reports are one-way communication, and they’re addressed on the Dev’s timetable, not ours.

I fear that it being a bug, that there isn’t anything a GM can feasibly do to address this. It’s not affecting every single person, or we’d have had back to back posts about this. BUT. You are welcome to try your luck with submitting a ticket, to see if there has been something earmarked by the Devs for GMs to do in this situation.

Now, just to set expectations. You will likely receive an automated/templated response at first. This is the norm, please don’t get discouraged. When you get that, there should be an option somewhere on there to the tune of “I still need help.” Hit that, and it will kick it up for a GM to review it. Also, once you get your ticket in the queue, please don’t panic at whatever turnaround time you may see listed. That isn’t for your specific ticket. It’s an estimate only, generated by the oldest ticket in the system.

But all of that being said, you can submit that ticket here:
https://us.battle.net/support/en/help/contact/471/ticket

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Unfortunately that’s exactly what happens. People get automated responses to check wowhead and then wonder where the customer service is.

They need to get rid of that automated response and just put their wowhead links and everything on the screen before the ticket gets submitted.

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Looking at the other thread… I don’t seem to understand what they were talking about.

They said there was no additional glow for the priest shoulders (there isn’t an additional glow on any of the priest shoulders, regardless of using the item) and they were wearing a helm that had the glow affect that normally wouldn’t, which means the item was working at some point.

Do you have more specific examples of what the problem is?

I think a lot of the glows are broken if you don’t have your graphics setting turned up to 7 or higher too.

The main thing I noticed is: If you unlock it, your Sets collection would show you the pieces that are affected by it as having them even before you collect the actual appearance but would be unusable in transmog until you actually collect the base appearance. Was mostly something that came up with transmog-farming on alts and being like, “Oh, my DK has the helm of this color already?” Try transmog, “Nope. Oh, well, I’ll just get a helm to catalyze/upgrade to that level” then once unlocking the base appearance, would be able to use the ‘fancified’ appearance as well.

So, ultimately, linking to the other player’s thread (which was solved or not actually a problem, judging by their forum icon) doesn’t really explain the OP’s problem fully.

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A little more about my situation. I have all six tmog 2nd season sets in collection. I can’t use earthstone for new shoulder appearance. Addon ATT notice me that i have all 6/6 variations. I check my models and yes, its learned, but all it with same red frame as event helms(for example: spring circlet from Noblegarden).

The problem is that the item that unlocks it isn’t usable for some ppl and they never bothered to fix it.

Still didn’t fixed.

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