Not receiving a Satchel of Cooperation IS WRONG ON SO MANY LEVELS!

Has anyone ever NOT received a Satchel of Cooperation after finishing a instance from the LFR or LFG tab when a bonus had been offered for your role when you joined?

I am so disappointed to find out what Blizzard really thinks of us.

I was told on 2 tickets for 2 recent occasions that I did not get a satchel because the logs had been checked for the time I opened my ticket and the offer was not available at that time. I could not understand why the logs at the time I reported the problem would have ANY bearing on what happened to me. I would think it would be more logical to check the logs when I joined for the promised bonus; I was sure they would support my screenshot of being in the instance with the bonus showing as active. I took a screenshot of that because the last LFR I ran ended the same way, with no bonus and no proof.

Besides, I don’t open a ticket until I know something is wrong. How could I open a ticket at the end of my raid if I have to wait to see if the postmaster sends it to me like the postmaster has done before, then I have to take the time to go through the maze to open the ticket, and then write it, then usually after submitting it find out there was a problem receiving it, and then usually have to start all over again writing it because you cannot copy and paste anything to be submitted on an in-game ticket. It takes me so long to write something that I wish I could write it and THEN navigate to the part where I open the ticket, paste it, and submit.
In my mind, once you have completed all the things that it seems are programmed in to get you to give up, it could be an hour since you ran your raid or group!

I was finally told if anyone from the original party leaves the group during the run, the satchel is no longer available!
After reopening the ticket to question this, the second and last GM that answered my last ticket explained:
"In regards to the reward being unavailable when the party changes this has been the case for many years. While this is working as intended I can understand how this is confusing and I do think you bring some important details to the discussion.
"The best place to share your feedback are on our forums. You may find other players with similar experiences and from there the devs can compile the feedback and see how it is affecting the community as a whole. https://us.forums.blizzard.com/en/wow/ "

So here I am to “share [my] feedback”. I hope on the correct forum!

When the offer for additional bonuses comes up for certain roles that are not participating in LFR or LFG, it does NOT say that it is available to me if 2 things occur: I join as a healer and all the original players finish the instance. Then, and only then, I will get a bonus.
It says if I am a healer and I join I will get a bonus.
I believe this feature was originally explained as being added to get certain roles to join when players are waiting to form a group or raid but those roles are missing. It was supposed to be an incentive to help others play.
It is not an incentive, it is a TRICK.
You promise me a bonus for my participation but it is coded in a way to let you renege on that promise. A promise that costs you nothing!
It is meant to get needed roles to join so others get to play and, once you get started, if someone leaves that group or is disconnected from the group that you, and you alone, made happen - it does not matter; you are NOT getting a bonus because you have already served your purpose.
Is that what you really think of us?
The bonus satchel is nothing to you but code? Why would you cheat someone out of something that has no value or cost to you?

Personally, I would prefer you either label the bonus what it really is (contingent on the original group finishing the instance) or it was a Call to Arms for help and nothing more, rather than a LIE that you will be rewarded for your participation. Do you really have so little faith in and respect for the community that you think so poorly of us and feel that you must lie to get help?

I am so disappointed to find out what you really think of us.

I would like to make one more comment on this before leaving this feedback submission.

I also question the part about the GM’s answer where this system has been in effect for years.
I SINCERELY doubt that the reason I have not had this problem more often is because I have been surprisingly lucky for years. I am not generally that lucky.

Players come and go from LFR raids all the time. They get to the stage where the raid is about to do the boss they have already done when they joined their previous LFR to replace a player that left or got disconnected. That is when they leave because the rest of the bosses have no loot for them and there is no reason for them to stay.
Besides, I have evidence when the raid is placed in the queue.
Most obvious, you get a raid notice when you are queued. I believe I have been in more raids that have periodically been queued for replacements than not needed any replacements…
As a healer, I am constantly reminded when we lose people from disconnects or leaving. I am told the difference between out of range and gone.
More importantly, I make friends when I am in an LFR. This situation reminds me of one in particular.
We chatted when the tank did something really stupid.
We continued to chat back and forth and became RL friends during down times when we were queued to replace players.
She said goodbye right before she left and explained she had reached the point where she had joined the last LFR for that instance so there was no more loot for her.
She left and the leader opened the group finder AGAIN,.
After the raid was over, I had a new friend and a Satchel of Cooperation.
It will be difficult to convince me that this unfair system has been in effect for years.

Even without this personal experience to contradict what I was told, this system you now have IS WRONG ON SO MANY LEVELS.
I hope more people comment about it.

4 Likes

The Support Forum Agents who monitor this forum are not liasons to the Devs.
If you have an issue with a design decision, you need to place it where the Devs will see it.
Use either the General Forum, which they monitor, or the in-game suggestion tool under the Help Menu.

The satchels are practically useless anyway.

Give pug tanks and healers something actually valuable and they’ll queue more.

1 Like

dude wrote an entire essay about not getting a free augment rune in LFR

8 Likes

Thanks. Appreciate that info.
As you can see, I got here from the link the GM gave me in response to my ticket.

I was not prepared for the drop down menu next to the title that required I pick what my post was in reference to specifically. I tried to match it to what I felt was the closest match.

If the link the GM gave me is correct, would you give me info on what to do next or what category to choose so I can post in the correct forum?

If it is not correct, would you give me the correct link?
Thank you so very much.

You missed the point! It is not about the satchel

2 Likes

Agreed,

The incentive should be given to the individual if they sign up for the required role and fulfill their end of the bargain (I.e. complete the content in the desired role).

I’ve had this happen to me several times throughout the years and it does seem a bit off putting. Combined with the lackluster reward when you actually do receive a satchel it really adds insult to injury.

Would be a welcomed change if they made it so that you always get the satchel if it’s offered when you queue and you complete the content in the correct role.

2 Likes

The only way to win the LFR game is not to play.

1 Like

Or to just run the instance and not care about the satchel. That way it’s only a positive.

However, in regards to the OP, I agree, if you are offered something when you queue up, you should get it when YOU complete it, not some temporary “group” snapshot. :speak_no_evil::hear_no_evil::see_no_evil:

If people were running them for funsies, they wouldn’t need a bribe in the first place.

Remember when they used to drop mounts in, what, Cata?

No idea why 3 people would think that response is worth liking. The point is completely going over your head.

If I told you I’d pay you $20 to wash my car, you washed my car and then I said eh, the deal expired 10 minutes ago, would you not be mad?
Then if I said to you “relax, it’s just $20, it’s no big deal” I bet that would do the opposite of making you happy with the situation.

It’s the principal.

I know i for one queue up as a healer over DPS if I see the satchel reward thing.
If it says it will give you something and then it doesn’t that is an issue that needs fixing. Nothing else to say about it.
Please don’t defend Blizzards incompetence.

2 Likes

Yeah this is really weird. It should just be tagged to your completing the instance. Why is the code tagging it to all the playerid as of your joining (and then changing the condition if someone leaves) + finishing the instance lmao

If you were going for that Karen look then you nailed it. I think most people would have agreed that if you join the queue when a Satchel is offered then you should get one, but the needless drama kind of kills it.

That was my point…either DO or DO NOT. Don’t be like DO NOT (unless I receive the proper bribe), that only leads to complaints. Of course I have no answer on how to deal with queue times, but if you have to bribe someone to do something, they aren’t going to be enthusiastic about it. :speak_no_evil::hear_no_evil::see_no_evil:

I don’t heal or tank LFR, so I’ve never had to worry about satchels.

Yea, it happens. If your first queue fails the satchel may not be available when the next one pops or if someone leaves and you requeue to replace them you may lose it as well.

…especially if you don’t give them the bribe afterwards. How will they feel the next time? If there even is a next time…

This is still happening. I signed up for LFR with a Satchel on offer and did not get one on completion of the wing.

The GM explained:

In regards to the reward being unavailable when the party changes this has been the case for many years