Not getting Twitch drops when you should have been getting

I want to know why I am not receiving my twitch drops after I have had my account linked to twitch. Anyone else having issues with this? I claimed my twitch drops on my phone after watching the required amount of streams, i waited 24+ hours to receive them both and i have not gotten a single one. Customers services is non-existant. Any ticket I create just gets deleted and nothing gets done about it.