Not getting Bolarus portal after timing

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1

Hello! I timed Siege of Bolarus +10 today and got my achievement, however, I don’t have the portal.

I’ve created a ticket, submittings screenshots and everything, but I get the same copy/past response saying that ‘something changed’ and I have to time it again.

I know there was an update to the dungeon back in november, but this was accomplished TODAY

The GM are not reading what I put on the ticket and they are just spamming the same copy/paste without making any sense. No solution given.

if needed, the ticket number is * US103131026

I’ve reopened twice by now, with no usefull response.

2

Two questions.

Have you fully relaunched since doing that - both game and launcher.

Have you done a proper reset UI?

Both those are valuable troubleshooting steps to rule out potential update or graphical issues.

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3

I reckon probably because they don’t currently have one. You can check the Bug Report forum and see if there are any existing threads about it for this season, probably end up creating one if not.

I would recommend seeing what happens tomorrow after server weekly reset before trying a GM again.

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4

How do you access your teleports? Is it from the spell book? It will be under Battle for Azeroth or whatever (sorry I didn’t play then so I might have the expansion muddled) not The War Within.

Edit: ok I logged in to check the spell book (I use a weak aura usually). It is in the General Tab >> Hero’s Path: Battle for Azeroth >> Path of the Besieged Harbor

If you can’t see it, type (or make a macro):
/cast Path of the Besieged Harbor

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5

This is where they should be, yes. The General tab.

There’s also some addons and weakauras out there that put them directly on the mythic dungeon UI for easy access.

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6

Yes, I just got another reply saying that I do have the portal, but I dont have it.

I have started the game without any addons, its just not there.

My other portals are there, but this one is not

7

That is not a proper reset UI, Bullmastiff.

With WoW totally shut down. Delete, rename or move your WTF, Cache and Interface folders.

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8

I did, do you want me to record my desktop while I do it?

the portal is not there… the other 3 that I had, are there. This one, is not.

I can record my desktop if Im able to share the link of the video to my gdrive

9

Type this and see if it works.

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10

A step you may have missed is that after deleting those files you MUST restart your system and then log in as the restart is what resets every thing.

11

I will this in a minute. Another GM teplied my ticket.

4 differents gms replied. 3 of them said I need to time the dungeon again, none of them explained why. 1 of them said he checked and saw that i already had the portal.

Last GM said that if I dont mark this as resolved, I am going to be penalize.

Best. Experience. Ever.

12

You got the last response because it would be considered gm harrassment opening a ticket when the answer still hasnt changed.

1 Like
13

Unfortunately, yes-- there is a threshold where tickets reach a point they consider GM harassment, particularly when the end result has remained the same.

I mentioned it above and you may not have seen it, you may just have to wait until maintenance is finished tomorrow and see if that helps. If it isn’t there after that, you very well may just have to time it again. The GMs won’t necessarily have a reason for why other than it just being bugged, but they cannot see the code to make that determination.

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14

I understand, but if they dont tell me whats going on, why doing it again will fix it? How do I know that this wont happen again?

They keep mentioning the update the dungeon got months ago and how people got the achievement as rollback but not the portal. But I timed it for the fist time today and I got the achievement today.

15

Maybe 3rd time is the charm?

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16

It’s rare that bugs are consistent like that in most cases. Sometimes that’s just the nature of the beast. Software coding can routinely be a fickle mistress.

Doing something again often just yields the desired result game-wide and makes the instance that it doesn’t happen a true anomaly.

It would be much better for Blizzard and players alike if there were more instances of this happening right now, versus just your sole thread at this point. More affectations mean more datapoints to dive into, and likelier a bigger, more widespread issue, which in turn makes it a bigger needle to fish out of that haystack.

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17

I am able to cast it if I type it, so I’m guessing its some kind of visual bug.

Unfortunately, they closed my ticket.

A full reinstall will work? I already did the clean UI thing, restarted my computer and didnt work. Or maybe see if with tomorrows update is ok?

Thanks everyone for the support.

18

Glad the script worked.

You are looking for the portal under the Battle for Azeroth groupings, and not The War Within, correct?

Edit: Rainyruby outlined the path in the post further up.

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19

What Jeysca said - check that first. You may be looking in the wrong place.

A visual bug means your client on your computer is not displaying the information. The good news is you DO have the spell and it does work. You just can’t see it. GMs can’t do anything for you at this point. They can’t fix your UI, and if it is a bug they would only be able to tell you to report it as a bug on the Bug Report forum or in-game.

The UI reset then rebooting and starting the game again is the most basic troubleshooting but you said you did that.

Double check you did exactly what it says, not just turning off your addons in the UI.

If that did not help you can wait and see if the update tomorrow on server restart does.

The work around in the mean time is to make a macro using the in-game macro maker and put that on one of your action bars.

The line you typed in chat to use the spell is exactly what goes in the macro box.

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20

Thanks everyone for the help, after the reset I’m able to see the portal.

5 Likes