In this case, this forum is not a direct contact point for GM service, but a player to player discussion forum, as pointed out in the last sticky post on this very forum.
Which is technically as pointed out, exactly what we did when we mentioned the various methods to self help, a lot of them were put into place in case you get into an issue you did need more immediate help then opening a web ticket would allow, while acknowledging the systems you were seeking were not really available for your case, as it did not involve the billing staff.
And as may have been pointed out, your particular issue of the moment may very well have been a questing issue, but there should have been means to self help, which you stated you did not like.