Yeah, this is absolute nonsense. And I have a source. 
Art director Ely Cannon notes that the team’s “main priority” is on creating endgame content, new zones, mechanics, and bosses, but cosmetics will remain an ongoing focus.
“Whenever possible, we’ll keep expanding on [customization],” Cannon said in an interview with Polygon. “We’re really, really happy with what we’ve achieved so far and super positive that the community is so positive about that.”
Key words. ONGOING FOCUS
Edit:
Additionally:
Any plans for more Customizations?
Jeremy Feasel said:
Nothing in the short term but we’re always looking for ideas from players, so please continue to submit your ideas for things that you’d like to see.
No point in sharing any feedback if they’re going back on that. Short term is 9.0.5 and 9.1. We’re not getting anything for Shadowlands at all, based on the recent QnA.
Another wild edit appears!
Dawson said: “Ultimately, just to do it right took a massive undertaking, and a lot of development time, and we wanted to make sure that we committed to that in Shadowlands.”
“This is just the beginning for our character customization, I’m sure there will be more hair styles and eye colors, different things that we add throughout the course of what we’re learning from what people want in the community as a result of that.”
The team are incredibly proud of and happy with the additions for players in being able to express their fantasy, with Dawson adding: “We hit the mark, there’s still more to go, but we hit the mark.”
They need to stop lying, and they need to stop doing this carrot-on-the-stick nonsense and start listening.