I just completed the “Through the Depths of Visions” achievement. It shows as awarded 7/07/20 but I never received the mount. Opened a support ticket and they could not assist me. After I completed the “we have the technology” achievement it was delayed in awarding me. While in the heart chamber I experienced connection issues. After I logged back in the “Through the Depths of Visions” achievement was awarded but received no mount.
The mount’s in your bag. It isn’t automatically added to your collection.
It didnt get put into my bag. Thats the first place I checked.
Well, that’s a first. Up to now, it’s always been that folks didn’t expect the mount to be an item in their bags.
It’s good you posted on the Bug Reports forum, although it won’t help you personally since this forum is strictly one-way. Player posts, QA forwards to developer, developer finds and fixes bug (someday).
You may want to post again in Customer Support to get more ideas than mine.