New Sub mount, snake and pet, wont let me claim it for US, only EU, KR, TW?

[Tiallis-area-52]

People were having this issue 9 days ago

Timbered Sky Snake Mount Cant claim

I received the Timbered Sky Snake Mount and pet as a gift in the battlenet launcher however when I click claim I cannot see oceanic/american in the claim list. Is this a bug?