I had ordered a statue before the new site had updated and when i opened my new statue, i notice that it’s broken so i tried to put a ticket in for an exchange.
I come across the new site and i can’t log in, so i create an account and manage to access the return/exchange page for my statue BUT unable to submit the ticket because it requires a quantity above 0, but no matter what number i enter, it always shows up as 0.
I contact live chat but they can’t help me and they give me the phone number.
I call the phone number and they can’t locate my order number because it’s a number before the new store update.
So, is anyone who ordered before the site update screwed over now since we can’t get any support? All i want is to get my statue replaced with a non broken one. The way they stuffed it into the styrofoam support, i can see why it was broken.
We’ve recently made changes to our Blizzard Gear online store. If you placed your order prior to October 8, 2019, you will not be able to access your order information on our site.
For information regarding your order that was placed before the above date, please Contact Us and one of our Fan Advocates will be happy to help you
So the only item I can test, shows a quantity of 1 to return, in the same spot that it shows 0 for you. Have you tried clearing your cache and cookies, or tried a different browser? Turn off any script blocking you might have, like UBlock.
Yes i did and still nothing. I think it might be because the order date was in Aug but i didn’t recieve the item till a month later since it was a preorder. Tho the site says 90 days for returns/ exchanges and it hasn’t been that long since the order date or recieved date.
I think I can understand your frustration Asunà, I’ve been playing around with some of the ticket options, looking for a decent option for you considering the self-help isn’t working, and I can’t find one that will let you put in a ticket (without going into left field and choosing something that really doesn’t match).
With the new site, I’m not sure what restrictions might now be in place with what the GMs can help with on orders prior to Oct. 8th. Here’s hoping that one of our helpful Blues (or another regular here) can point you in the right direction or suggest a way to get help. It’s not too often I get stumped, but this is one of those times!
Ya, i submitted a Web Ticket and the GMs keep saying the same thing and linking the same site. Even tho i explain the problem and upload pics with the ticket, it seems like they aren’t really reading my problem or looking at the pics to see what exactly the problem is with the website
That’s were i submitted my ticket, and so far no luck, they just say to submit a request through the site which i can’t because of the site.
Tried the live chat but it doesn’t work since I’m on my phone