Need to change my email address

Support Customer Support
1

I have a account using the email address of email1. I have had this account since I started playing. I am going to be moving soon, and wanted to updated my email address as Comcast (Xfinity) is not a provider in the area I am moving to.

Today I tried to update my email address to email2, in preparation for my move. This is an email address I have used for over a decade now. When I try to update, I get an error saying that this email address is already in use. When I try to use the Contact Support system, it gives me the run around saying:

You can easily change your mailing address on your own. Give it a try!

[Modify Contact and Shipping Addresses]

Use this page if you wish to change or modify your Contact and Shipping address for your Blizzard account.

Can someone please help me with this?

2

You’ll want to remove your emails to try to contain your privacy.

Have you ever set up an account under the gmail address? Have you tried logging into battle.net using the gmail address?

1 Like
3

I don’t recall ever making an account under that email.

I get so much crap on both email account, privacy in a mute point my friend. Also, Internet privacy is an illusion.

I have not tried to log into battle.net with the email. I will try that now…

Just logged into that account address. No WOW characters are displayed and it logs in using a WotLK loading screen. Not sure how this helps me though.

4

If you can log into that account - first, assign it a different email.

Then you should be able to reuse that email on your primary account.

1 Like
5

I got logged into the account.

Is there a way for me to just delete the account?

6

If there are any games on it - likely not. You could put in a ticket to ask - but if you can log in, you should be able to assign it a different email. Emails can only be used once per account at a time.

1 Like
7

Well, I did change the email address, and that let me correct the email on my account. So I guess I will just go with that. I was now able to make the change I wanted and verify my email.