I got a brand new computer and trying to install Bnet app on my new system…but I can’t get past putting in a authenticator code cause I lost my phone …I have no access to any phone right now…I need to remove it so I can do a install of the game.
I tried your web site but it keeps giving me a error in the final step to remove the auth…I have tried 3 times now and keep getting an error…I need the auth removed …
What error are you getting?
Nobody on the forum will remove it for you, it needs to be done via ticket process.
You are going to need an Authenticator code, or SMS text method using your phone to remove it on your own.
Seeing as you can’t do that, you are going to have to put in a ticket to Blizzard, proving you are the account holder, and asking them to remove it for you. Usually they ask you to answer a set of questions these days.
I strongly suggest a malware and virus check first!
Its a brand new computer now how would it have any virus or malware …I just got the thing…as I said I have no phone and can’t get one for a few weeks now.
The error says something went wrong on their end …so what the heck am I do with now…says its a temporary error and try again …
You will need to submit a proper ticket, Moused.
And yes, even factory new PCs have the potential of being infected.
You’ll likely get an email with some questions. The answers to those need to come in through a ticket as well - NOT a reply to the donotreply email.
Submit a ticket in Game? or out of Game…and where if out of game? I am getting no were fast with all these errors on your part.
You can file a thicket the website.
You know it never was this dang hard to file a tickets its like i have to go to end of the world to find the right place on the web site…
Here’s link if you need it:
https://us.battle.net/support/en/help/product/services/316/977/solution
And use a browser in incognito mode, we seem to be hearing best results with that.
Can’t when I try that it wants a Auth code to log into the account…
Look I got the email from a GM to answer a bunch of questions which I did and sent back with my answers and still nothing its going on two days now and still can not get this auth removed from my account it keeps coming back error code 135b2b01-a993-45c4-863b-df145eac1967 if I try to remove it though your website and that its your fault not mine.
The only way I can response now is on this laptop which is on its last leg now…if it goes down I’ll have no way to contact though the forums…
did you reply in an email or in a ticket? if ticket did you reference the original ticket?
Just so were clear any email sent to the donotreply literealy goes no where it has to be done via ticket which u can create a new account and reference the account with authenticator that needs to be removed with the answeres to there questions.
To the email…
needs to be in a ticket that email went into the void. just reference the original ticket in the new one with the answers.
As others said. that “do-not-reply” email really means do not reply.
To answer you open a new ticket, reference the first ticket number, then answer the questions as best you can.
I think the email should be changed to “donotreplynoreallydonot”. You know, short and simple and something easy to read 
Edit: in case it wasn’t clear, I’m just poking fun. Not at you specifically OP, people reply to that email all the time!!
Thank you when your so involved trying to get an issue fixed on your account you lose focus and that…I should of known better but as I said I lost focus