Need Help Removing Legacy Authenticator from Account

[Mortdred-alexstrasza]

To back up even further… WAS your friend the Original creator of this account, or was it acquired via other means? If the answer is the latter (I’m not saying it is…), then there is really likely nothing more that can be done. Just getting that out of the way so this doesn’t rabbit hole and pop back up later.

[Michicant-blades-edge]

you’re right it shouldnt be… but he didn’t start here…
the problem is… that customer support ‘resolving’ a ticket by telling a person to open another ticket, repeatedly, is not a resolution.

[Baralazi-lone-wolf]

I can give them the debit card # that’s been used on the account for the last decade but it’s not an option. Instead they put “WoW: last purchases made with gold:” which seems pointless if the accounts been inactive for 3 years.

[Kozzae-doomhammer (Kozzae)]

Nothing along the lines of the following were asked either?

@Vrakthris

☆ Any physical game keys/codes attached to the account:
☆ Invoice IDs from a purchase (these are found in the confirmation email sent after a store purchase):
☆ Transaction ID from a purchase (found on your bank/financial statement):
☆ Date of birth registered to the account (MM/DD/YYYY):
☆ Previous emails associated with the account:
☆ Previous BattleTags associated with the account:
☆ Previous physical addresses associated with the account:
☆ Previous phone numbers associated with the account:
☆ The answer to the account’s secret question (SQA):

---

World of Warcraft®
☆ The creation date of any associated WoW accounts (approximate date in MM/YYYY format):
☆ The oldest WoW character’s creation date (approximate date in MM/YYYY format):
☆ For any character services on the account (i.e. character transfer/faction change/race change), list the characters’ previous faction/name/race:
☆ Recent purchases made with gold on the account (provide the character’s name and realm as well):

The first reply was about the mobile app, but you never mentioned if you did not have access to the original phone or could get a text via the sms system. I hope you mean app and not physical.

This forum though does not bypass the normal ticket system, it is a discussion forum only.

[Baralazi-lone-wolf]

They have but the response received is that the information provided wasn’t enough. I can provide other information that can verify my identity but how do I get in contact with someone that’s not responding from a noreply email?

[Michicant-blades-edge]

hes gone through this… hes answered… he does not know why they dont like his answers… his account is very old… and he last played on it years ago…

this is a waste of time… your old hunter is dead man… i tried, lol rip

[Leilleath-moon-guard]

@Baralazi-lone-wolf

but how do I get in contact with someone that’s not responding from a noreply email?

You open a new ticket if the original ticket cannot be reopened. Reference the previous ticket’s number in the new ticket to show that it’s an ongoing thing. Unfortunately live chat is down and has been since a recent surge in tickets flooding the system. Tickets are the only way you’re communicating with the GMs who handle all of this.

@Michicant-blades-edge

i tried

All you’re doing is getting irritated with people and wanting to bicker about a process that you have no place in. It’s between your friend and Blizzard. The folks here responding are doing their utmost to try and help explain things and get them going in the right direction.

[Perl-anetheron (Perl)]

I usually suggest that you use a new e-mail address, create a new battle.net account and submit tickets via that account. That way you can update, track and re-open tickets.

As the new account will also be in your name, they should be able to assist. You just have to make it crystal clear (include past ticket numbers), that you’re referring to the older account.

That’s what I tend to recommend when trying to recover access to an account that you no longer have access to.