Yeah, I don’t really get the point, sorry. 
Everywhere you go in life there will be toxic people.
But it’s a fact that Square Enix takes toxicity pretty serious, so the new player experience or just dungeons and LFR as a whole feels completely different. The toxicity in FFXIV is more prevalent in small discord communities where the drama is happening, while in WoW it’s just the norm in every content. I’ve never not witnessed the LFR chat turn into a bar fight sooner or later with people complaining or leaving the group after a wipe. In FFXIV this basically doesn’t really happen because players know they will actually get banned if they are toxic or call out someone’s DPS.