I recently received two emails from Blizzard Support, both within seconds of each other. The first one says that they received my ticket. The second one says a GM resolved my ticket with “No Response Posted.” The thing is, I didn’t submit any tickets. I don’t have any issues that need resolving. On the Blizzard Support site, I do not have any recent ticket activity, or any archived tickets. It doesn’t appear to be some sort of phishing attempt as the emails have proper headers that the sender was “noreply@blizzard.com.” What is going on? Should I be concerned?
Don’t click on anything in any email that you don’t recognize or that you are not expecting. Also, “from” addresses can be spoofed to look legitimate.
If you didn’t initiate a ticket and your account doesn’t show any ticket activity, it very well could be a phishing attempt.
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I went back and looked at a couple Bliz emails from previous tickets and I see that they used my real name in the ticket replies.
Not to say that definitively proves/disproves legitimacy. But if your emails don’t use your real name, there’s a fair chance they are not real.
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Did you use any of the web-based self-service support functions, like item undelete or character unstuck? Those generate a ticket and will send a set of ticket-related emails.
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Just posting this if it might help.
Suspicious Emails
Phishing emails may appear as promotions that give you something for free (when you log in and “claim” the item) or threaten account suspension (which you prevent by logging in and “confirming” some account information). These emails may have simple mistakes that someone writing professionally wouldn’t make, so check for bad grammar and spelling.
Do not reply to emails that ask for your account information. Blizzard will only confirm account details through email if you’re talking to a Game Master about a ticket.
Official Blizzard Entertainment emails come from domains: @blizzard.com, @email.blizzard.com, @em.blizzard.com, @gear.blizzard.com, @overwatchleague.com, @battle.net, noreply@e.battle.net, or noreply@e.blizzard.com. If you get an email from a different domain, you should be cautious. Even if an email appears to come from an official domain it still might be fake. You can check the email’s headers to see where it actually came from.
If you receive a phishing email, please forward it to hacks@blizzard.com. Copy and paste the entire email header into the message body so we can identify its source.
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Now that you mention it, I did use the Item Restoration function for an item I accidentally vendored recently. Maybe that was it. I didn’t realize using such services would generate a ticket. Thank you for mentioning this.
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