I’ve been arguing about this for over a month now, about why my son’s account and mine were banned.
Three years ago, I started playing WOW mid-Shadowlands, I think, and I played it smoothly without any apparent difficulties. Two months ago, when the promotions started, I decided to buy WOW 2 for my game and put it on my battenet. That way, he could play and learn about the modern world. They also wanted to let me play alongside him, so I could see what he was doing. A while ago, they closed both my accounts, my son’s and mine. I want to clarify that I’m an adult and my son is a minor. I never found out the reason.
The email they sent me was due to hacking or automation, but I’ve never used any programs. I’m used to using Windows 10 minios, which is lighter than the original. But I don’t know if that was the reason for my ban, since I don’t use internal or external programs to automate any of the game’s functions. It took longer. It took them three weeks to respond to my appeal under the new appeals system, and they didn’t tell me anything about it, just that they had corrected it. I’d like to know why. Of course, I don’t know exactly what I did wrong. They don’t give me any explanations. Is it my system? Is it because I’m playing with my son? Or just because?
I’d ask your son what he may had been using on the account, if you share the PC with him. Along with that, given the fact we, us other players, can’t see what the appeals said, so we can’t tell you much on that. But you can appeal until they say to stop.
He has his own PC, of course, next to mine to see what to do, but I’ve never seen him do anything. I’ve always told him not to insult, if he likes to do worldly activities, sometimes I’ve seen him listen to a YouTube video while playing.
If you’re son hasn’t been playing for long, I’d highly recommend him getting is own account set up, in your name.
Blizzard can no longer move licenses off an account, nor can they move characters.
This means that anything he earns or character he becomes attached to would be lost when he has to make his own account when he comes of age.
Better to be split from the start.
Edit: Having his own account still gives you access to parental controls if you want to use them. You can also still play together and send mail to help him out and such.
By minor do you mean that your son under 18? If both accounts were on the same battlenet that could have flagged your account for account sharing which is prohibitted. Generally its not a good idea to have two different people playing on the same battlenet account, and even with children its always a better idea to create a second battlenet account specifically for them, even if you control it. As ultimately they will grow up, and likely want to take their account anyway.
As for appeals, they are not a way to argue your case. Blizzard makes decisions completely based on what they see in their logs, nothing you say, or post will change this. As for software they simply aren’t going to give you a list, but any type of software that can be used for automation is extremely suspect, this includes things like autohotkey, or some keyboard software which allows you to create macros. All that happens on an appeal is that a new GM/Member of the Hacks team will review the data that was used to determine the original action, and see if feel it was valid or if a mistake was made.
This sounds like the bans were overturned as false positives.
The Hacks team does not share exactly what they found that falls under the anti-cheat category. It can be anything from using outside macros to automate, to botting fishing, to exploiting bugs. It can also be for using any streamlining of multiboxing.
While a minor child IS allowed on a Battlenet in the parent’s name, it is no longer recommended. That license can never be moved off your Bnet, nor can the characters. Anything he earns or does will be lost when he turns 18.
The best option is to have the child on their OWN Battlenet account. They can have it in their own name once they are 13 then you set up Parental Controls. That allows you to control play time, turn off in-game chats, control in-game purchases, get playtime reports, etc. It also prevents anything a minor does from impacting your account.
You are outside the refund window for any game or gametime purchase, but if your so does like the game enough to play a lot. You may want to set up a new Battlenet for him that you control, with Parental Controls set up. Then he also keeps any progress, you don’t share Bnet level chat, you can better engage in activities together, etc. You can also use the Refer a Friend promotion to get bonuses for the two accounts
Thanks for the suggestion. I’m sure it’s what I should have done, but for some practical reasons, I didn’t. I’d like to know the reason. I know they don’t give that kind of information here, but I want to know exactly what I did wrong: whether it’s my operating system, MiniOS, or if some program I’m using could have thrown that error.
So I am not super familiar with MiniOS, however it likely runs Windows software in a VM, and those can be used to mask behavior, now I have no idea of that had anything to do with triggering anything but it would likely be the first thing I would suspect. From an OS perspective, your probably best off either using a more recent version of Windows, or MacOS,
Do make the decision to separate your accounts sooner then later, and decide which one of you gets to start over, as you are not able to separate accounts.
If it’s the only thing I really suspect, but I hope they give me an answer or a statement since I don’t use minion to gain an advantage in the game, it’s just a system that seems cleaner to me to use, but if this is the reason why they banned me, I understand that yes.
I understand, yes, I don’t know if you can answer this question, but it’s because of the Windows 10 miniOS system because I don’t understand what else could have been detected as a hack. I have never used external programs, I don’t automate or do multiboxing. The only thing that could come to mind is the use of my operating system.
They aren’t going to give you a statement, on the positive side if it was what triggered the alert, its would expect they would flag things like that so they won’t trigger again, but again its pure speculation. These types of issues are always the ones that are the most challenging for people who truly have done nothing wrong, as Blizzard needs to be purposefully vague in their responses.
The biggest thing is make sure you have no software running that. can be used for automation of any type, even in the background that your not using.
Well, I guess my search for an answer ends here. Unfortunately, it doesn’t seem fair to me, since I’ve never used any automated programs. In fact, I’m against these types of programs. But anyway, thank you very much.
So, the facts are that both accounts (assuming the entire battle.net?) are suspended, and it has been upheld many times. Even escalating it back to the Hacks team was upheld.
We circle back to the fact that there are two people with access to the account. If you didn’t do anything, then there’s one other person who could have. Quite frankly, we’ve seen it more than you realize in here. A parent swears up and down that their child didn’t do anything, but then when confronted again, admissions were made.
Might not be the case here, but that’s really the most likely at this point. False positives are extremely rare from the beginning, but going through multiple reviews and an a escalation makes it pretty much impossible at this point.
As I said, my son hadn’t been playing for very long, and we always played together, meaning under my supervision. I think two or three weeks after purchasing WOW2, it was shut down, not just for him, but for me as well. Which I find extremely unfair, since I didn’t use any automation or cheating programs. Honestly, I don’t know what they saw to say it’s already confirmed. As I said, the only thing I can use differently is my system, which is a MiniOS, but nowhere does it say that its use is restricted, so I’ll have to keep asking myself because I don’t like having so many useless programs on my PC. Anyway, I don’t think this suspension is fair, and I’m disappointed. I know this kind of thing can’t be discussed here, but it’s a bit frustrating. I’ll keep playing WOW anyway. I’ll change my operating system to a more up-to-date one to avoid these kinds of problems. I love WoW, so I can’t say I’ll stop playing, but it’s disappointing how they’re handling the sanctions. Anyway, thank you very much and sorry for the inconvenience.
Using a virtual machine to play an online game is almost always for nefarious reasons… There is absolutely no reason to do, but as Orlyia stated, it’s been reviewed and upheld. They have the logs and those logs can keep track of very wide and very specific types of technical data.
False flags do happen from time to time, but if it has been upheld after multiple reviews, then it means they found something worth actioning over.
If the only thing that has changed since shadowlands is thay you added your kid to the account…then there you go. You kind of explained why you were banned.
“Im sharing my account with my kid”
Account sharing is a bannable offense gets banned
“Yeah but WHY was I banned?”
If you used miniOS since shadowlands then id doubt thats the issue.
It might be automated so when the account logs in and is playing at the same time with different mac addresses, possibly different ip’s it might take a month or two to catch on. People use account sharing services to automate leveling, or gold making ect. so it could fall under automation. It does suck that they don’t explain. The other thing I can think of is they saw “hacking and automation” thought it was a false flag…pushed it to hacking department and kept the ban because of account sharing.
