My character is currently locked with a “Billing error”

[Brunow-emerald-dream]

Hi Blizzard Support,

My character is currently locked with a “Billing error” message after I received a refund for a recent race change. I’m unsure whether this means I’m waiting for the race change to be undone, or if I’m expected to repay for the service.

It feels a bit confusing, especially since the refund was offered in the first place. Could you please clarify what’s happening and what steps I need to take to resolve this?

Thanks for your help.

Resolved, it was a bug on blizzard part and they finally fixed it.

[Jeysca-wyrmrest-accord]

You will need to repay for the change you did in order to unlock the character.

Unhappy with Race or Name After a Paid Service

After that is paid off, you can purchase another service if you want to make a change again.

Edit:

You also already have a thread.

Refund for Service Question

Good morning, Yesterday I used the refund tool to request a refund for a character race change. The refund has been processed, but the race change hasn’t been reverted yet, and now the character is locked due to a “billing issue.” I was wondering how long this process usually takes, or if my character will stay locked until I repay the amount.

[Brunow-emerald-dream]

Hey, thanks for the feedback.
Just had my ticket replied to and they were able to resolve the bug.

No repurchase required.

Thanks

[Praetorian-senjin (Praetorian)]

This happens sometimes with refunds on character services. Open up another ticket and let them know that the character is locked after a refund and they should unlock it.

Edit: looks like I was too slow, happy it got sorted out for you tho.

[Jeysca-wyrmrest-accord]

Glad you got it worked out!