That is strange, the authenticator app is one of the most secure methods you can use. Usually the only way to by pass it, is if they had the Authenticator Serial number and restore code themselves. There have been what was called a “man in the middle” attacks before, but I don’t think I’ve heard of that happening for a long time now.
We do, Ravij, the volume we are experiencing goes above and beyond the normal influx of tickets we see based on an expansion launch.
It is a priority, always has been. All categories are taking longer than normal at the moment. Your compromise will be looked into as soon as possible.