I too remember the days when you got a personalized response from a live GM instead of the automatic -expletive- we’re getting now.
When my account was hacked back in October 2022 it took nearly 3-4 weeks to get what was taken returned to me. While I was fortunate to not have been locked out of my account like I’ve heard some stories. I began to think of what IF I was locked out? Where is the urgency in recovering these hacked accounts of players?
I recall the process of trying to recover my stolen items/gold. I kept getting copy/pasted responses of the same text over and over unless I hit a secret keyword that somehow altered the content of the response and got me a live response. Every few days I would try to see where CS was at in recovering my stolen things and I’d get either an auto response or a tailored response that said they were working on the issue.
Frustrated as I was I did bring my complaints to the CS forum where I was met with players making assumptions of their own (one such post started with what made me feel like I was being accused of being negligent of the safety of my account) before an official post was made on my thread.
My account was hacked on Halloween - Thread
I don’t think players should be able to make assumption posts on the CS when an issue is as serious as having your account compromised.
When I finally did get everything returned to me? There was no GM to tell me everything’s been sorted. Just an email with an auto response “Be careful with your account next time. Add an authenticator!” I had an authenticator ON that account and the hacker still got in. I really miss being able to use the physical token I had and not the smartphone token they want me to use.