My account is still considered trial, but I have 3 months of free game time

You could pop it in via the generic link.

Contact Support - Blizzard Support (battle.net)

Did you ever get this solved? I’m having similar issue to this one.

Please create a new thread anything more then a few weeks old let alone a year shoudlnt be necroed the OP is more then likely not coming back to the thread.

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Yeah, the OP hasn’t even logged into that character on the forums since this post.

Please keep to your thread and don’t necro old threads that are older than a week or two at most. There have been so many changes with hotfixes, patches and all of that. What was the case back when this thread was current is not the case now.

I know it’s frustrating not having an answer readily, but necroing things isn’t exactly kosher. You’ve got your ticket in. Now it’s just a waiting game.

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