My third time runner is experiencing this problem and so far, the suggestion from the blizzard article and people in the forums hasn’t worked. Every time I try to submit it as a ticket, I must be doing something wrong because it brings me to an article I have re-read or sends me to the forums to read the bug channel.
I just want to play the game without issues, and it isn’t an add-on or UI issue as some suggest it might be. If I somehow can get a ticket put in I also don’t want to wait 4 days for a response to tell me to report it in the bug forums either.
Why?
The GMs have already indicated they can’t help. That’s what redirecting you to self-help options or to post in the Bug Report forum means.
I swear it literally says in the blizzard article to submit it as a ticket for bugs so that they can look into the issue on your character if any of the other options do not work. If not, I am wrong and apologize but I also can’t look in game anymore during the downtime to confirm the article and I’ve already lost 5 hours of playing the game on that character not including maintenance.
Here’s the support article about how to report a bug.
There is no reference to using the ticketing system. Either report using the in-game bug report feedback tool or post here, in the Bug Report forum, which you have done.
A ticket is absolutely not going to help and only going to hurt by increasing the ticket backlog while accomplishing nothing.
Update - my gear is currently back on my character after the daily reset.
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I am whole again…guess the reset fixed it.
Was it fixed permanently or will we see it happen again in a week’s time?