To expand, all players get 42,000 rep to get to Neutral. But with the Human racial “Diplomacy”, humans were given less reputation, so they would start at the same 0/3,000 Neutral as everyone else.
Now that Diplomacy has been removed, the amount Humans get was not adjusted to the 42,000. It remains at 38,182 (38,182 plus 10% of 3,818 = 42,000), and it gives no path for a Human character to get to Neutral to start the questline.
Players just need to be patient while they work on a resolution. It takes a little bit of time.