On my character, Toraa, I am missing 16 stacks of Reflecting Prisms from my Guild bank, 30 companion pets from my Guild Bank and 40 Djaradin’s Trophy Mask (2 stacks of 20 from my Guild Bank. I do have 2 stacks of masks in my bag but those aren’t the ones I am talking about).
My account has not been hacked, there is nothing in the item restoration available and also nothing in the Guild Banks logs saying that they were removed, they have just disappeared. The last time I was on other than recently here was about 5 months ago, before the 20 year anniversary.
Can you please help me? Thank you very much for your time.
Unfortunately there was a bug about that time that affected many guild banks and blizzard tried to restore what they could but in the end some guilds banks were unrecoverable. Theres nothing anyone can do to restore it.
When I watched the Warcraft 30th Anniversary Direct video yesterday one of the Blizzard employees said “if something is broken, fix it; if something is wrong, make it right,”.
I guess this does not apply to the Guild Bank missing items…
It is fixed, was finished and done a while ago. The recovery is done as well and if there is nothing to recover, then they can’t recover it. They can’t give items they don’t have logs for; if they don’t have proof of something being there, they can’t give it.