Heroic raid glitched yesterday. Killed silk court but the raid froze. No loot etc. Toons could still run around but couldn’t hearth out (door blocked, still in combat, etc.). Raid leader told us to all use the stuck character service, so I did and waited patiently for the email from blizz telling me i could log back in (which I never got). Learned later the server must have unglitched and the others went on and killed queen. I’ve killed queen since but I am locked out on silk court and did not get to loot crests. Is there any way to get those 15 gilded and 15 runed crests? Nothing has come in the mail. Toon is paksennarion-gnomeregan
Generally speaking if you are not on the loot table during the kill, a GM can’t do anything to help with awarding you that loot. Either the game awards it (and sends it via postmaster) or you were not eligible.
The second issue becomes raid lockouts which can happen where you did not get loot, but also can’t kill the boss again. GMs can’t reset raid lockouts either.
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I thought that was your thread from yesterday, this sounded almost a carbon-copy.
Your first thread was moved to Bug Reports so a resolution can be looked into going forward, but there’s nothing that Customer Support or a Game Master can do for you today, I’m afraid.
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TY i could not find the post in my history or anything so i reposted
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