Hi, I bought the midnight epic edition preorder on the wrong region (us) and I am trying to get a refund or switch it to the (EU) region.
I haven’t even spent 2 minutes in game and i haven’t redeemed anything yet, the game time is running been a day since. I tried the automated refund but it didn’t work and everytime I try to open a ticket I get you can’t open any more tickets error, I don’t have any open tickets or even archived ones.
I would like help with this problem, it would be greatly appreciated
You can try using the refund self-help feature. If it’s not listed as eligible for refund, you’ll have to submit a ticket under payments. Once you have the refund then you can re-purchase for the correct region.
Below is Blizzard’s refund policy that contains the steps to use the refund self-help.
Edit: Maybe one of the Blues here can take a peek to see why you can’t open a ticket.
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Actually, it appears you do. You have two active tickets open and they have been in queue for 1 day 3 hours and 1 day 6 hours respectively.
You also have a good dozen automated attempts. I’d just leave the ones you have open, Elidine. It may be a few days until you hear back, but your tickets in in queue and will be answered as soon as possible.
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The ones i have opened are about this problem, but they are in the EU support section. and I have been told that I would need to open one with the US support. and I tried canceling the EU ticket, but It still would’t let me open one.
IF they are in queue and are enough for this issue then thanks for putting my mind at ease 
It doesn’t really matter which region, either will be handled.
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