You’ve seen the SFAs. They’re not GMs, they’re not Devs. Sometimes, they’re given special dispensation to help folks, like with the overflux of tickets jamming up the system. They were able to help people out by going in and deleting mail. That’s the most I’ve seen them do in ticket resolution in all of my years here.
So no, you’re wrong. Bugs go to the Bug Report forum. Tickets about it at this point are even more useless, because GMs do not fix bugs, only Devs do. The only way to get your issue seen by the proper staff is Bug Reports, or tweeting at @WarcraftDevs.
