I almost never talk in game, I Que for rated pvp and farm mounts in the old areas myself, I only speak in bg blitz when we need to win to advance in rankings. 10 days suspension over one word that was reported. This forum will also gang up on you if you want to share the account suspension experience like it is taboo. Opening a ticket won’t change the result they will auto close your case, won’t give anny details and keep the same punishment.