Mass report addons suspending and silencing customers. What is blizzard doing to stop it?

[Juãn-nerzhul]

In short, I saw that a post went viral on mmo-c this week. It once again is highlighting how players are mass reporting each other into bans and silences. Over a year ago players on this very forum were reporting a macro people were using to pop out the window used to report players, this allows you to modify the player name and server, effectively permitting anyone to report anyone even if they never played with them.

At a core, the add-on that mmo-c is talking about enables players to abuse this to ban other players or streamers.

I am wanting to know what steps are being done to prevent the macro and add-on from working?

I am also wanting to know what steps are being taken to make sure players are covered if they fall victim to mass reporting lately?

Because I keep seeing reports of people either:

1.) Players never getting the issue resolved, claiming customer service is just ai closing their ticket and they end up stuck and give up.

2.) It takes dozens of tickets and then one day after weeks or months, the issue is fixed once they get a reply from someone seemingly human.

[Jeysca-wyrmrest-accord]

@Juãn-nerzhul

I am also wanting to know what steps are being taken to make sure players are covered if they fall victim to mass reporting lately?

What steps is that each report is verified by a GM, a real person. All the reports in the world won’t matter if the user in question did nothing wrong. Typically, it seems to be chat violations that end up getting users in trouble.

If Blizzard doesn’t like an add-on, they will disable it in due order.

[Zenjy-nesingwary]

@Juãn-nerzhul

It once again is highlighting how players are mass reporting each other into bans and silences.

@Juãn-nerzhul

I am also wanting to know what steps are being taken to make sure players are covered if they fall victim to mass reporting lately?

@Orlyia

“Mass Reporting” really isn’t the thing some players would like you to think it is. I’ve yet to see a single report come through here, claiming that - that was accurate.

@Juãn-nerzhul

1.) Players never getting the issue resolved, claiming customer service is just ai closing their ticket and they end up stuck and give up.

2.) It takes dozens of tickets and then one day after weeks or months, the issue is fixed once they get a reply from someone seemingly human.

Long story short:

Upheld/final say: I didn’t get the outcome I wanted, it must’ve been a bot
Overturned/reduced: I got the outcome I wanted, must’ve been a human.

In other word, folks will try to take whatever action they don’t like and label it as something else because they say they didn’t do it. The newest thing is ‘its a bot’ that’s all the rage now as the got to reason for not something coming out how they want it to be.