I’m not entirely familiar with those, but usually stuff like that can be earned per character, since the item itself cannot be traded and not bound to Warband.
I do see you earning it on this character, Bubblebuddyx… your naming convention doesn’t make it difficult at all to keep the two characters straight… 
I can see the item get created but not what happened to it after, which seems odd. I’m going to poke around and see what I can find, but I would definitely submit a bug report to start and we’ll see what can be done from there.