When a Ticket is marked as “Answered” you are given two option to click. It’s either “Mark as Resolved” or “I Still Have a Problem.”
So what do you do if the Game Master states “the issue can not be fixed at this time,” or, “we are looking into it.”
Do you press “I Still Have a Problem” . . . because I still do? This leads to an infinite ticket loop.
or Do you press “Mark as Resolved” . . . because there is no solution, but, now Blizzard thinks it’s fixed so they do nothing??
If you are aware that our Support staff is unable to assist directly with the issue, as in the case of a bug or other ongoing issue, then mark it as resolved.
“I still have a problem” assumes that our staff can do something and it just didn’t happen.
While I understand completely, the “Mark as Resolved” button leaves a bad taste in ones mouth.
I have friends who did the ticket loop via the “I Still Have a Problem” button for a few months.
If GMs could replace “Marked as Resolved” with appropriate phrases for things like unresolved issues that will be fixed later, people would be more accepting of their situation.