Many Weekly Quests Did Not Reset

Support Bug Report
364

I am having this same exact problem.

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365

This is Game Master Nomilocoel, thank you for contacting Blizzard Entertainment, and for your patience with our wait time.

I understand from your ticket that you didn’t receive rewards from weekly quests.

Having looked through your case, please note that we had an issue with weekly quest, However, our developers team were able to fix the issue but the rewards are not retroactive, means that you will need to complete the weekly quest again and you will receive the rewards for it.

Should you have any other questions or inquires, please feel free to contact us anytime, day or night.

Best regards,
GM Nomilocoel

Try again next week even though we’re all 1-2 weeks short of profession knowledge, coffer keys, and reputation. ;(

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366

I am appalled that we dont get compensation for this HUGE inconvenience. “Sorry, you cant get the items you need that is important to progressing with the rest of the players”

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367

start a petition on it lol

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369

My weeklies also did not reset. I did not receive a Coffer Key from my Radiant Cache or Seasoned Adventurer’s cache. Submitted a ticket and the response was that they could do nothing and to post it here. So I guess I don’t get to progress at all in Delves this week?

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370

They responded to my ticket with a link to article saying the issue is fixed for next week, guess I am out of luck for keys this week. Sucks


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371

if your expecting to actually get weekly reset next week dont hold your breath with RWF going on
im already expecting next week to be 3 weeks in a row we get left out again on all the rep and stuff the rep alone we are losing is like 3 to 4 lvls
thats actually A LOT of rep

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372

I feel that we ought to be compensated with a week’s play time if nothing else.

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373

This is the ticket response I just got from a GM after having a ticket in for 3 days!
“Thank you for contacting Blizzard. This is Game Master Omatemiroc, I will be helping you today. Well, we have no reported issues or bugs regarding the weekly quests not providing coffer keys and everything is working as intended, if you feel that you encountered a bug then I recommend submitting a bug report through the link below.”

Are you kidding me!!! this is scary that you have GM’s that are this unaware of this issue when you have forum posts with hundreds of people having the same issue!

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374

I just do not understand how the response is just “wait till next week”. We missed out of 4 delves standard, plus any additional delves from radiant echoes & key shards, which we are not getting. This is a CORE mechanic of this season and we are just left to dry with no compensation. This actively puts players behind.

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375

This is exactly my plan as well.

BTW: https://us.battle.net/support/en/article/366406 for anyone looking

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376

ya ill believe that when i see it

Our developers have fixed the issue that was causing this problem, the next weekly reset should reset all weekly activities appropriately. We apologize for the inconvenience.

we screwed over lots of people we sorry we rushed our expansion even though we knew it wasnt ready those who lost out on 2 weeks worth of stuff your out of luck sorry

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377

That’s good they fixed it (apparently) but it’s very lame the rewards are just gone. It’s a ton of lost progress with no catch up mechanic. Think losing out on my gathering knowledge points is my biggest disappointment as that actually impacts my gold making.

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378

lol
IF ITS FIXED ill believe it on tuesday lol

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379

Yeah, if it is fixed I will believe it when I see it


I mean the ticket i submitted on the issue I was told they knew nothing about the problems with this stuff, that no one else had reported it, there were no logs of it happening before, and so on.

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380

Embarrassingly bad “fix”

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381

The fishing derby also didn’t reset. The quest is there, but only rewards 3 derby marks for all of my toons.

382

this bug has been in the game since the start. there’s been numerous reports on it but who knows if they even bother checking all those reports.

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383

I got a reply finally but they just said to submit a bug report. No mention of fixing it so i can get keys rep or crafting skill just pound sand. They were kind enough to let me know they got their keys though
 and tell me how to submit a bug report I already submitted


384

Thank you so much for patiently waiting while we tackled our queue that has been super busy due to the release of several games and patches.

I see that you didn’t receive Coffer keys from the cache from weekly quests.

Travis, I was checking your case and, as mentioned by my fellow Game Master, Customer Support is not able to grant rewards from weekly quests. I can totally understand that this might be a bit troublesome for you but, the only solution is to complete the weekly quest again in order to receive the rewards

If you discover a new issue, we kindly ask you to please submit a bug report. You can do it, by following this link: ********************** After you do so, the report will be sent to our developers who will look into it and will try to find a solution for your specific case as soon as possible. Also, please be aware that you might not receive a direct answer from our developers. But worry not, I’m sure that they will be able to find a solution for your situation and they will deploy it as soon as they can!

You can also report it in game, this will help our Developers team to have more visibility on this issue. However, please be aware that you will not receive an answer. You can submit a Bug report in-game, by following the steps below:
1- Open ‘‘Game Menu’’
2- Click ‘‘Support’’
3- Select Submit Bug report and fill out the information

Last but not least, I would like to add that, we always like to encourage our players to share their thoughts with us so, if you wish to do so, please feel free to submit your feedback by following this link: ****************************

Thank you for your understanding and, if there’s anything else you might need, please feel free to contact us again. We will be more than happy to help.

Lol, what a joke. No compensation for a week of reputation loss, coffer keys, profession knowledge. RIP.

1 Like