My friend’s wife is trying to make her first account. She is unable to do so, on any device, on any browser.
Her wife went to make a ticket, with every step they did, and tons of screenshots, but the ticket wont submit.
So I’m here trying to figure out what their next step should be, thank you
If you could tell us precisely where they’re getting hung up in the process, that would certainly help us pinpoint the issue.
Both in the account creation process and the ticket submission process.
As an entry troubleshooting step, have they tried submitting the ticket with just “test” in the body and going back in to edit any details they’re attempting to add? Is it a technical support ticket they’re attempting and aren’t adding any of the requested files?
Absolutely, so, here is the screenshot where her wife is getting stuck: https://media.discordapp.net/attachments/381318226442977280/1132518695483228200/20230722_224446.jpg?width=451&height=601
This never changes, regardless of device or browser.
When attempting to make a ticket, this is what she got stuck at: https://media.discordapp.net/attachments/381318226442977280/1132524559132798986/Screenshot_20230722_230709_Chrome.jpg?width=280&height=600
It just stayed “loading” here forever.
Hopefully this helps. She sent me tons of information about what they have tried, so let me know if you need more.
I would have her try live chat on mon i think.
Thanks so much!
Create the account from a PC or laptop. Does she have her own email address?
Yes, and she has tried both PC and xbox, for account creation 
(along with the phone from the screenshots)
Live chat may be best on this one as Darthwraith mentioned.
When available, the icon will light up.
