Main Thread - LatAm Disconnects & Latency

Since yesterday evening i am having extremely high latency and disconnects with your game (ONLY with WoW). Tried 2 completely different internet providers and same thing happens.
Has this anything to do with yesterday’s update?

This is not a problem with our internet providers , it’s either you blizzard or a driver problem caused with the last update.

We need a solution. Too many people having the same issue.

6 Likes

Thanks Haddaia , i agreed with you 100% , any other game online work fines !

1 Like

Lo mismo aquí. Como va a compensar esto blizzard?

2 Likes

Already posted on another thread, but same here in Argentina. Both retail and classic have been unplayable since Wednesday. Some guildies from US and Canada also having issuies but mostly latam people

2 Likes

I’m having the same issue, but I’m in Germany (I’m from the US but moved to Europe). It started around 6pm CET time for me. My ping right now gets to 300 - 2000 when it’s normally 80 - 100. It will work fine for a few minutes and then freeze and disconnect.

UPDATE: Thank you all for the continued reports! Due to the wide-ranging impact of these connectivity issues, if you are experiencing high latency and/or disconnects while connecting from a Latin America / South America ISP , please provide a WinMTR network test so that we can further investigate the problem. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
  3. Start the test and play the affected game for at least 15 minutes. Ensure the problem (disconnect or high latency) occurs while the WinMTR tool is running.
  4. After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde ( ~ ) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

guy in latam forum found problem with " IP 81.173.106.21. "

2 Likes

Adding my own WinMTR. Problem started yesterday at 7pm (Argentina), this morning worked fine but again the high latency started today, at the same hour. The same problem happens with every other Blizzard product, but not with other games - I tried DotA for example and worked perfectly, but not Diablo III nor Hearthstone. Even Warcraft III gets stuck in loading screen.

I’ve done a speed test and my connection is working fine. I can download and watch streamed videos without any issue.

pastebin (dot) com/WrJSbQqR

1 Like

Im having the same issues, any reason for this ?

1 Like

Same is happening to me in Argentina, game is unplayable unless using the exitlag vpn or another. I’m having constant world and home ping of 2000 ms or more.
ISP is Fibertel, already talked to them and they say to talk with you. So the ball bouncing started…
It’s not just me, people in the guild from Canada and the US is having the same issue.

4 Likes

Same here, from Chile ):

Same here, from Brazil

Same problem in Chile

1 Like

Another one from Chile

1 Like

Hi Skelgarer, thanks for your feedback on this issue. Personally, I would like to let you know that this issue is only affecting my Blizzard games and services. Every other game that I play is not being affected. Please look further into this issue and if you need more information let us know so that we may provide the traces/logs that are necessary.

3 Likes

Hello Skelgarer,

High latency might not be indeed Blizzard’s own fault, but after more than 15 years of providing this service and having a strong playerbase located in South and Central America, it became your fault for neglecting to create a cluster of servers outside of California (maybe in Brazil?) to which Central and South American players could connect to and thus reduce their in-game latency.

You have actually done that for Diablo 3 some years ago and that helped reduce my latency in that game from over 150ms to ~50ms. And that’s a game with fewer players overall and no monthly fee attached to it.

Why have you never taken such action with WoW is beyond me, but maybe you could ask the infra team in Blizzard to share that information?
Is the least we deserve as paying customers of your service.

Thank you.

2 Likes

Please explain how does this happen only with World of warcraft? Cause i can play any other game just fine.

that IP is from madrid spain… how does that have anything to do with NA servers?

It seems like Telefonica is having issues in Spain too. Everything is fine in Germany for me, but as soon as it tries to jump to Telefonica in Spain to get over to the US, I have issues.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                               fritz.box -    0 |   40 |   40 |    1 |    1 |    7 |    1 |

|loopback1.0001.acln.02.ber.de.net.telefonica.de -    0 |   40 |   40 |    5 |   16 |   49 |   36 |

|ae12-0.0001.dbrx.02.ber.de.net.telefonica.de -    0 |   40 |   40 |    5 |    7 |   22 |    7 |

|ae1-0.0002.corx.01.ber.de.net.telefonica.de -    0 |   40 |   40 |   16 |   17 |   34 |   18 |

|ae4-0.0001.corx.01.off.de.net.telefonica.de -    0 |   40 |   40 |   16 |   18 |   27 |   19 |

|bundle-ether12.0002.dbrx.02.fra.de.net.telefonica.de -    0 |   40 |   40 |   17 |   18 |   22 |   17 |

|bundle-ether2.0004.prrx.02.fra.de.net.telefonica.de -    0 |   40 |   40 |   16 |   18 |   38 |   16 |

|                           176.52.252.28 -    0 |   40 |   40 |   16 |   19 |   37 |   17 |

|                          176.52.248.217 -   24 |   21 |   16 |   93 |   99 |  128 |   97 |

|                          94.142.118.105 -    0 |   40 |   40 |  107 |  110 |  131 |  108 |

|                             94.142.98.2 -   70 |   10 |    3 |    0 |  137 |  138 |  138 |

|                          192.205.35.249 -    0 |   40 |   40 |  140 |  144 |  164 |  141 |

|                   dlstx22crs.ip.att.net -    0 |   40 |   40 |  147 |  153 |  170 |  152 |

|                              12.122.2.2 -    0 |   40 |   40 |  144 |  151 |  176 |  151 |

|                   sl9mo22crs.ip.att.net -    0 |   40 |   40 |  147 |  153 |  170 |  153 |

|                   cgcil22crs.ip.att.net -    0 |   40 |   40 |  145 |  150 |  170 |  147 |

|                   cr81.cgcil.ip.att.net -    0 |   40 |   40 |  144 |  148 |  168 |  144 |

|                          32.130.248.134 -    0 |   40 |   40 |  145 |  148 |  170 |  145 |

|                          32.130.248.147 -    0 |   40 |   40 |  150 |  153 |  169 |  150 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
1 Like

it seems they dont know how to read, because many people are telling them that it happens ONLY WITH THEIR GAMES!!!

1 Like