Has today’s update fixed the problem for anyone? I am currently updating as we speak.
I am in! Thank you guys so much for working this out. GO team MAC SUPPORT!
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I’m in too! Thanks for your help!
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Retail working here! Some sort of compensation would be great… it was a week of downtime. Thank you guys for fixing this issue.
Launched and logged into the game. Time to catch up!
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Personally, I can totally understand how a bug like this can happen.
Where I stop being able to understand is how a bug like this is released to live servers rather than being caught by testing. It seems like almost any basic testing of the new patch on a mac would have caught this.
I also become less understanding when there’s no compensation or even apology for locking players out of the game for a full week, just because it’s a less popular OS. I’ve gotten refunds for a day of server downtime in the past, but not for a week?
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You had a lot of issues with macOS and TW, when a new version got released that week. We need a few more days for TW.
For Compensation for 1 full week of lost grinding,
I beleive the easiest way to do this is to give 1 week of Free Vault items, free conquest for the week and any other weekly rewards so players do not fall behind.
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Launched and logged into the game.
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Fixed, but I reset game before I knew what the problem was. Lost all my add on settings, cry. I also can’t get the ui to the size I like, either way to big or default at 100% I’ll figure it out but all working well. Thank you Rommex and Omegal!
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Thanks so much for fixing this. Cheers!
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Fixed. Thanks. Hope next time you test more completely before patch release. As you noticed, it affects a lot of lives when down for this long (a week).
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due to being unable to play for the week that this issue was going on well we be receiving our game time back? because now in only have a few hours left before I have to renew.
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Has anyone managed to resolve this issue. because so far it has not been resolved for methe problem was already solved? I still have the same problem after yesterday’s update.
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I had a ticket responded to about comping game time and the Gm said they could not do it on a one on one basis but IF its deemed they will mass award competition.
Just minutes ago I was able to login! It’s fixed for me
i was able to log in last night, whoohoo! Thank you, Blizz Mac person!
MBP 16-Inch, 2019
Mac OS 11.7 Big Sur
2.8 GHz 6-Core Intel Core i7
AMD Radeon Pro 5300M 4 GB
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IF the game worked last week I would have had my 4 set by now, but I don’t so sad =(
anyone know if we mac users get a 2nd quest at the charge for the catalyst again this week? or do we have to wait until next week?
thats funny i got a reply about comped game time that was incredibly condescending and insincere didnt even apologize or address the issue they dont care.
their customer service is embarassing
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