[Main Thread] Crashes on launch after maintenance Jan 24th

Andrei-korialstrasz · January 28, 2023, 4:25am

Update: Update ran and new version showing.
Rebooted laptop, opened BNET and hit Play.
Plays intro cinematic then crashes.

Andrei-korialstrasz · January 28, 2023, 4:29am

Mid-2014
Big Sur 11.7.3
Intel Iris Pro GPU
Quad-Core Intel Core i7

Update ran, rebooted. Crashes after cinematic.

Brandiff-area-52 · January 28, 2023, 4:43am

I’ve been off since the patch, tried again tonight and it didn’t work. I had read somewhere in this thread someone had said they reloaded the battlenet app and it worked for them, I just tried that and it also worked for me. My machine is a late 2013 iMac with Catalina OS.

Ultima-turalyon · January 28, 2023, 4:45am

So… any idea for those of us stuck on 11.7.3 and have a AMD GPU… Sucks we are going to miss a whole raid lockout and any rewards from the previous week.

Lustontrash-silvermoon · January 28, 2023, 4:45am

(post deleted by author)

Lustontrash-silvermoon · January 28, 2023, 4:49am

There a secret to getting the launcher to update? I’m on 10.15 and still running 10.0.5.47849. Rebooted computer, relaunched battle.net app. Checked for updates. I have no idea how they are rolled out and if only some people get them but not others.

Edit: Still don’t know the answers but I made a small blood sacrifice and my client is loading in.

Acidsnow-skywall · January 28, 2023, 4:50am

works for me now. Catalina mac. late 2012

Elonmusk-ashkandi · January 28, 2023, 4:53am

So I legit have almost same specs as you and it works. Difference is processor and graphics card. Sorry.

Elonmusk-ashkandi · January 28, 2023, 4:54am

I’m 11.7.3 Intel Iris 1536MB 2014 Intel core I5 and I’m in.

Knastan-stormrage · January 28, 2023, 4:54am

It’s a bit annoying we were told to update to newer versions of Mac os past where we’d actually be able to play lol. I don’t really accept the “we assumed it was only for 10.x” when every single os version’s been listed in this thread and the countless error logs sent in.

Elonmusk-ashkandi · January 28, 2023, 4:55am

It’s a hack job without a doubt.

Veländra-korgath · January 28, 2023, 5:16am

Mine still crashes upon launch. I do get to see the WoW logo and the “connecting” box on the black screen for just a second before it crashes, though. Before it was just the black screen and cursor. Yay. I have the latest version on the launcher, and I’ve restarted my computer. I downloaded Ventura but haven’t upgraded yet because so many people said it didn’t help anyway. Editing to add that the game was perfectly fine on Monday before the patch.

2017 iMac Big Sur 11.7.2
3.8 GHz Quad-Core Intel Core i5
16 GB 2400 MHz DDR4
Radeon Pro 580 8 GB

Moosaytung-whitemane · January 28, 2023, 5:26am

10.0.5.47871 is still no good
Now it crashes at connecting to server

Idriel-remulos · January 28, 2023, 5:52am

Big Sur 11.7.3, 2018 MBP 13”.

My AMD eGPU still crashes, but if I disconnect it and run off the integrated Iris Plus 655 Graphics it runs.

Thanks for the updates Omegal, Rommax and team! Sorry you have to deal with these crap circumstances.

Maddoxxz-doomhammer · January 28, 2023, 6:16am

Wow thanks for the info how were you able to disable the AMD GPU?

AM I able to disable the AMD GPU on my 2014 imac i7?

Sabreclaw-dalaran · January 28, 2023, 6:36am

MacBook Pro (Retina, 15-inch, Mid 2014)
Processor: 2.8 GHz Intel Core i7
Memory: 16 GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 750M 2 GB, Intel Iris Pro 1536 MB
Mac OS X Mojave 10.14.6 (18G9323)

Since Tuesday, I had been experiencing the same log-in crashes as so many others here, too. As of Friday night (Saturday 1:30 AM EST), with patch update 10.0.5.47871, I’m able to log in again normally, without any command line modifiers, and with all addons turned on, etc. Here’s hoping everyone else wakes up to being able to log in and enjoy some WoW over the weekend too! Thanks to the Mac Crew for burning the midnight oil on this one.

Good luck and good hunting!
~~ Sabreclaw ~~

Tiapriestess-whisperwind · January 28, 2023, 8:01am

It shouldn’t hit the memory leak since Metal 3 supports that GPU.

Metal 3 is supported on the following hardware.
iPhone and iPad: Apple A13 Bionic or later
Mac: Apple silicon (M1 or later), AMD Radeon Pro Vega series, AMD Radeon Pro 5000/6000 series, Intel Iris Plus Graphics series, Intel UHD Graphics 630

Directly from Apple’s Metal page. The 5500 XT falls within that supported GPU range, thus unless there is a specific issue with Intel CPUs themselves, Ventura should work for them without the leak so long as they choose Metal as the API and not Metal-Legacy.

I’m noticing that the people having issues are on the Iris Pro and not the Iris Plus. Is it possible that only the Iris Plus IGPs are properly Metal 3 supported (which affects the fix involved here) and not the very much older Iris Pro? Remember, that’s a 2014 version of the Iris IGP, long before even Metal 2 was a thing.

Caylerlais-aegwynn · January 28, 2023, 8:28am

sigh been watching the chat and didn’t feel like chiming in. But I can confirm it still is not working on all intel gpu’s. I am running on Big Sur 11.7.3 with iris pro and its not even an option for me to upgrade or downgrade. Since it seemed like they “weren’t aware” it was a problem for those of us with os 11, how can we know if they are even going to fix this for us with the intel at os 11 by Tuesday. Seems like they’re just going to isolate non intel gpu at OS 11. Pretty disappointing that we’re missing a week and that’s if they are “aware” of the full problem. I guess we’ll see.

Afrayed-caelestrasz · January 28, 2023, 8:50am

I’m getting further. I can actually see the word “Connecting” before it crashes.

Dìonadair-moon-guard · January 28, 2023, 11:40am

Guys this is ridiculous!!! Rise up! Stop changing your OS or other settings when you should just be annoyed with Blizzard.