I accidentally sent mail to toon in my guild with a similar name to one of my alts, and instantly realized after logging to that toon, and then back to my main. I tried using mail restore as i knew the player hadn’t opened it, as they have been offline for a year and it didn’t work and used up the 15 day cooldown on the feature.
Please ask about this in Customer Support since it’s an issue with an account-related service.
blizz page for the feature says customer support can’t restore mail, and i figured it was an issue with the tech, also have put it in as a bug report
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