As the title says, about an hour or so ago I tried to transfer over 18,000 time warped badges from my main to an alt, prepping for the new stuff coming on the vendor in a week or so.
To my surprise, they all vanished into the ether. I went to open a ticket and was greeted with the deeply troubling message that blizzard is aware of the issue (and made no attempt to warn players minus an article that players will only find after being the victim of bad coding) saying to post on bug reports and pray maybe some day, some how, you get them back.
That is completely unacceptable. A quick look at bug reports shows people posting since November and getting no resolution.
This is not a good look, can we please get some help with this?
The post you have in Bug Reports is the first step.
Customer Support has no jurisdiction over the game itself and cannot assist.
12 Likes
This seems wrong. Customer service should be able to help this person. 18K badges is a lot to lose just to say oh well on tough to be you on. Customer service should be in Jurisdiction to help in this case. Losing stuff from glitches and no reimbursement or rectification is wrong.
2 Likes
Customer Service has the potential to be able to help with situations like this. But that potential has to be granted and governed by the development team.
The development team is only made aware of things by posting in the Bug Report forum for the QA team to try reproducing and forwarding for a fix.
This forum is Customer Support, a player-sourced information desk, if you will. While there are blue text posters around intermittently called Support Forum Agents, they are largely there to assist with payment- and account-related issues, and there are technically-aligned Agents in Technical Support. They are not as rigidly held to the standards that game masters are when it comes to things like quest hints, but it is still entirely at their discretion.
Customer Service can only be reached via tickets.
10 Likes
For now this bug is reported pending an investigation.
8 Likes
Itâs crazy that this is still happening. I will tell all my friends not to transfer badges or to do it in small amounts. Blizzardâs track record does not suggest that they will necessarily be able to recover these lost badges, shouldnât there be an announcement somewhere so people know the risks? I donât understand how it helps players to have it buried in a support article that they will only see after it affects them.
There are two factors at play (and likely more) to take into consideration. Firstly, the triage method-- game-breaking bugs are highly prioritized over all others. These are usually progression-halting bugs. A currency transfer would be way down the priority list.
The patching method is second. Testing for reproduction, detailing the issue, forwarding to the development team. Devs then need to find the code, find the problem in that code, fix the problem, make sure the fix doesnât break other parts of the code.
It is a very complex workflow and generally isnât fixed at the drop of a hat.
And as part of the testing process, information like this also makes it a needle-in-haystack situation. The system as a whole is not broken, itâs simply over a certain threshold, and it hasnât been proven to always happen when itâs over that threshold, and virtually never happens when under.
OP even said this was the first transfer theyâd done that didnât go correctly, so it was working as intended up until that point.
4 Likes
Some bugs arenât an easy fix. They take time to make sure that fixing one issue doesnât break another.
2 Likes
That is a support article, and all it says is nothing can be done by the player until they fix it. Iâd rather know before it becomes a problem instead of assuming it will work fine only to lose thousands of badges. The average player isnât going through every support article to make sure the thing they are about to do isnât bugged. This has gone on for months apparently, and the amount of player time that could be âlostâ is significant, if for some reason they canât restore them. And they didnât restore all the guild bank stuff soooo
2 Likes
You asked if it was announced somewhere. They gave you an answer. It is up to players to actually look for it if they want the answer. Blizzard posted it, and it is not their fault if you didnât look. Welcome to spaghetti code bugs that actually take time to get resolved.
Yeah why would we try to prevent problems before they occur, thereâs a support article there for people who had it happen to them so according to you their bases are covered. Lol ok lemme get back to my queue of unread support articles
1 Like
Well, gosh, why donât they just figure out how to make bugs predictable and avoidable? Why has nobody ever thought of that before???
/s
4 Likes
To be frank; Blizzard had before warn folks about things, even being on the log-in screen itself, but some folks still somehow ignore it. Then when something affect them, then they notice the posts/link/information there. Not sure what Blizzard can do besides going to each playerâs home and telling them in person, as everything else would go unnoticed.
2 Likes
The amount of posts I have seen about supposed âNo warning about maintenanceâ is unreal. It literally shows up on the launcher and the log in screen, but somehow they had no idea? Willful ignorance is never a good excuse to me.
2 Likes
So because some people would ignore it, thereâs no point in announcing it. Wow thanks for the explanation
Iâm saying if they know there is a problem for literal months, maybe donât let players fall into the same trap without putting out some kind of heads up. But Blizzard is notoriously bad at communication/accepting responsibility, I think thatâs all this is
This isnât Customer Service. This is Customer Support: a peer to peer help desk with assistance from Support Forum Agents.
And Customer Service is GMs helping with the issues they can resolve. When a bug is found, that is not something a GM can resolve, it requires the development team to fix within the coding and then roll out a resolution.
Unforseen issues occur throughout coding all over the world of computing. No one is clairvoyant to know what will happen at every turn.
Currency transfers were disabled for a while as they worked on one fix for these issues. And itâs not happening to everyone. Iâm not sure of the best way to say, âHey, you might lose your currency, you might not, but we are working on a fixâ that wouldnât have people up in arms over that, as well.
3 Likes
A lot of rationalization in this thread. 
Sorry you lost all your badges. I hope you get your badges back. I know people lost a ton of stuff from guild banks that Blizzard would not recover and pretty much threw up their hands and gave up. I hope thatâs not the case here.
#dfmb
There is factual information being given out. If you do not have any of that to add, then I would suggest not trolling this forum.
A solution was marked for this thread and as such, we are given the following alert:
As this topic does not pertain to an issue you are personally having and there is no new factual information you have to add, I suggest we let this one settle.
1 Like