Leave it to the WoW forum community to whine and complain that they don’t think their input is being heard and then turn around and complain when they get a survey.
Absurdities like this might be why your expectations and reality don’t match up all that often.
Though honestly I wish they’d do an in-game survey as well, so people who are actively supporting the game are able to submit opinions and feedback. E-Mails to players no longer playing the game for information on what would bring them back is great, but there should be equal respect shown to active customers as well.
The only questionnaire I got was asking me my age/sex/length of game play. I have played on many Betas and BFA was the first one ever that we never got responses back to our reported bugs or issues with the game. Maybe if they actually had listened to all the Beta gamers and made the needed improvements BFA wouldn’t be in the shape it is now.
For years. I have made the suggestion a half-dozen times every year since Cata dropped. They’re finally doing it (although to a limited degree) and people are complaining?!?!?!?!?!?! Just proves the old saying that some people are so addicted to complaining, that if they don’t have anything to complain about, they’ll make up something to complain about.
They probably want specific feedback from specific people? Not that I’m super happy with how they’ve been doing things, but it’s sad that Blizzard can’t even directly ask for feedback without being lambasted.
All ACTBLIZZ has to do is come out with it and tell us the gamers what the heck they need from us to make the game they know we want. ACTBLIZZ if you need more money just come out with it. Let us know so we can decide if we want to support that or not. I know for a fact there is a ton of people that would literally pay anything reasonable to have a great world of Warcraft game to play.
I, like you, think a survey would go yards and miles toward understanding their customer better. However, if it is the survey I believe it to be, the questions on the survey aren’t about World of Warcraft specifically. They are about Blizzard games in general and the questions are specifically asking for feedback on mobile games and microtransactions in games and especially microtransactions in mobile games. The target audience also does not seem to be us as the survey to date has only gone out to South American based battle.net account email addresses and the survey itself is in Portuguese.
no my survey was all about world of Warcraft, they did ask 1 question about mobile ( what mobile app I use?) I said none to that as I don’t use me phone other then for calls or messages… but rest of the survey was full detail questions about wow and how can they improve game for future… they asked questions about every aspect of the game and let me comment/speak my mind at end of it I write like 2 pages of stuff… good survey wether they read it is another thing.
Guess what? They probably wont manually go through the surveys, they will look at them with analytics. Which, as many companies have been painfully figuring out, takes the soul out of video games. A while back people started to apply analytics to all sorts of stuff, like simple stuff: the leveling process, when players stopped questing, what they spent their time doing, what content they were engaged in. And Blizzard takes these numbers and decides what to do to get the players that quit to never want to quit. But this absolutely screws over the players that actually want to play the game.
What blizzard needs to do is open up a suggestion reddit, and maybe have a stream where members of their team all talk to a community manager that combs through the top rated suggestions and pitches them to the team. This creates a community feel to the progression and implementation of fixes that the community is dying for. Figure this out guys, it’s not hard, just get people in that can make these simple good decisions.