For extended outages, yes, it still happens from time to time. That usually isn’t determined until after the issues have been resolved and Customer Support isn’t involved in those discussions, but it tends to take at least a few days.
It really hasn’t. Though it can certainly seem like that. There have always been the occasional issues that pop up from time to time. Most folks notice when a maintenance goes long, but rarely when it completes several hours early.
This week as far as I can tell we’ve had 3 DDOS attacks and an issue with a canadian provider, now this (which does not appear to be a DDOS so far). Obviously we’d prefer it didn’t happen at all. Sorry for the frustration, folks.