After researching and finding other people who are having the same issue (even people who Kozzae had replied to himself) I’m convinced it’s probably an ISP issue at this point, as all of the settings across Chrome, Firefox, and Microsoft Edge all look fine.
As for the availability claim, if I’ve been refreshing throughout the timespan of 4 days and it remains unavailable my only option to initiate contact has been a web ticket. The 4 web tickets I’ve created the GMs have referred me to the live chat, and closed the ticket rather than allowing me to even respond IN that ticket (which then kicks me back to a longer response time restarting the 24 hours it takes them to get to the new initiated ticket).
Here’s a real simple fix: GM needs to contact me in game. Period. This isn’t rocket science, having played from day 1 of original BC and seeing how support functioned then this is a joke - and no one can’t blame this on COVID any more.
Edit: *Also followed all the steps at: Live Chat not available