I was wondering if there is still any live chat support in attempt to speed up response time for ticket and what times it is available? I have ticket US88095863 with an expected average wait time of 23 days.
Thank you
Due to the large volume of tickets, Live Chat has been temporarily disabled. All hands are working tickets.
The current turn around time is about 2 weeks. The estimate you’re seeing is based on the oldest ticket in the queue.
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Live chat has been suspended due to Covid and excessive ticket times.
When it’s active, its only for billing and account issues.
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Not at the moment, Notaa. With response times as high as they currently are we had to limit the methods of contact so that we can work through the increased ticket queue to get it back down to normal.
Keep in mind, the response time estimate that you see is based on maximum response times, not necessarily your particular issue. I believe your issue is a little over a week right now.
I would include the order number for the purchase if you can. I don’t see any refunds or failed purchases when looking at the account so they may need a reference point.
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Thank you for the response!
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