Unless you intend to waste as much of your customers time as possible, then it is not working. I have waited for 4 full queues for the first wing of the new raid in LFR this week. 4 times, just shy of 4 hours total. Each time, without fail, the first two bosses are dead. After killing the 3rd boss(that I did not need) I re queued, OH HEY LOOK ITS THE 3rd BOSS AGAIN. Tried 2 more times since same thing, never a fresh group, never at 2nd boss, always on the trash to the 3rd. The system is broken, and you are wasting peoples time. Why release content if after waiting and waiting for a group you are just going to put them into a group with bosses already down so they can never finish the wing?
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Just out of curiosity, what time of day do you try using the raid finder? Fresh runs are wholly dependent on people queuing for it to properly balance it, but within the last four hours and the next three or so is the lowest point for population in the region, due to it being late night. YMMV, but your best chance for getting raid finder as hoped for (finishing out your first incomplete wing and then getting put in a fresh group after that-- this has never been guaranteed to my knowledge) won’t start for probably another eight hours.
All the same, Customer Support has no involvement in the design or direction of the game and don’t collect feedback or suggestions for the developers. For those, you’ll want to submit a post in the Dungeons, Raids, and Scenarios forum if you think something should change, or if you truly think it to be bugged (I would recommend after trying when it hits midday to see if the behavior repeats itself), then you’ll want to post in the Bug Reports forum for QA to try reproducing.
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This was 3 seperate times of day, first 2 being back to back. Population or highs and lows of online player count is not my issue. In legion if you queued for a wing of lfr and got the last boss of the wing only and immediately re-queued for the same wing after You would be paired into the wing at the start, with an expedited queue time. This is 4 times in a row putting me into the same boss, with no account for the time invested and wasted.
This is 100% a customer service Issue however. Customers time is being wasted unnecessarily with no end in sight. This game is nothing without its players so why are we being driven away with poor functionality? This is a subscription based service so whether or not this by design, or accidental its unintuitive and obtuse. This is well over 4 hours of one paying customers wasted trying to do something that takes maybe 45 minutes, in just one week.
Tbqh I would rather wait 4 hours and actually get the 3 bosses I queued for than wait four hours with the same boss 4 times. The issue isn’t queue times its a system that forces people playing certain roles into the exact same situation over and over taking advantage of them rather than creating a solution. This is passing the buck in an infinite loop. With zero responsibility falling upon the proprietors.
It’s not, though, and the regulars here will file in after me and tell you as much.
This forum is more for billing / account / low-level gameplay issues (“where did my mail go?”), and while we do tend to take a stab at anything, problems outside of billing and accounts are usually Supported (intentional capitalization) by providing the customer with advice on where to go to properly solve - or at least learn about - their issue.
If you’d like to make a constructive suggestion as to how changes to the game should be made, use the in-game suggestion tool, or post in GD.
If you believe you are encountering a bug, then post in Bug Report, or use the in-game bug report tool.
Developers and those who would be in a position to change the way the queue system works do not come to Customer Support for suggestions.
In closing I’ll just add that I tend to (try to) manage fourteen toons in this game. The overwhelming experience I have is that when I zone in on a partial run, complete it, and queue up again later, 99 out of 100 times (literally) I am given a fresh run. I do tend to play between midnight and noon (off-peak hours).
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I’m not making any suggestions. This is a problem with their game not mine. Im bring this to customer service because time is being wasted. I am a customer being inconvenienced just one of many. I’m not here to do their job for them and solve the issue that is inconveniencing players pro bono I am just reporting it.
Then you will get nowhere, I am sorry. Good luck.
I’m not trying to GET anywhere. This is a massive inconvenience to customers I am a customer and this issue needs service. I’m not asking for a kiss on the forehead.
GM staff don’t make game changes, sorry. This forum is more visibly moderated then most by support staff, but the better place to post this would be the bug report forum. My understanding is if you start out at a second boss or later in LFR, you have a better chance of getting into a fresh run the next time, but I don’t believe that is a guarantee.
The system is also designed to allow groups that are already running a chance to back fill and finish. And you are talking about the newer raid where things are still fresh, and players are still learning the ropes.
Sadly, from a CS perspective though, there is not much that they can do to help you.
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What exactly is preventing you from starting your own raid thus guaranteeing that it’s a fresh raid? This isn’t a CS issue, it’s a player issue. If you want to be guaranteed a fresh run, then by all means, start one.
Otherwise, the system is going to fill in people into the gaps as necessary. As for how the system works, Kozzae is correct. If you join and complete a run that didn’t start at the beginning, you have better chance of getting a fresh run in the next LFR, but it’s not guaranteed.
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This is a player help player forum with Blizzard oversite to correct or confirm or clarify things. It is for billing, account issues, policy questions, etc.
It is not for issues with actual game development, however. The SFAs that post here are not go between with the development team, nor are they developers themselves.
This is why you are being advised to post this elsewhere. Posting it here literally is accomplishing nothing other than scrwaming into the wind. We want your voice heard, hence the advice to post in a more appropriate forum where you will actually be heard. That is all we are trying to convey to you.
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Possibly, but this is the Customer Support forum, not Customer Service. There is a distinction.
You are giving feedback on the design of the game. As noted, feedback would belong in the forum whose title best describes what you are giving feedback on, with General Discussion being the catch-all if you can’t find a suitable one. Bugs would belong in the Bug Report forum. The Devs don’t take feedback/suggestions from the Customer Support forum, and the SFAs here are not liaisons with them.
Your issue is a player-created issue, it’s not passing the buck. Blizzard did create a solution. They back-fill existing groups. Your issue is that you don’t like Blizzard’s solution. Blizzard can’t force players to stay for all three bosses.
For dungeons you are supposed to be more likely to get a new group if you’ve gotten a number of partial groups. I believe it’s supposed to work for Raids as well. However it’s not guaranteed. The length of time you are in the queue might also affect this. The longer you are in queue the more likely the system is to back-fill you in an existing group. On the flip side, as far as I know the ones who dropped group part-way through are more likely to get partially-completed groups themselves when they queue again.
Blizzard can not force players to complete content just to suit you. Blizzard isn’t picking on you. It isn’t bad design, no matter how many times you say it. The grouping system is automated. You are much more likely to get a partial raid is you are queuing as DPS, and more likely to get a new one if you queue as Healer or Tank.
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LFR. The player doesn’t make the raid.
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Except if they join as a group, especially if they have a tank or healer in it, they are more likely to get a fresh group than a partially-completed one.
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The issue you’re reporting is that the system is backfilling group members - as it does with other queue systems. This is how these systems are intended to function.
As others have already pointed out, if you wish to see the game function differently, then you will want to submit a suggestion or provide feedback through one of the provided channels.
Despite your feelings to the contrary, this is not something that Customer Support will be able to change or help you with.
I’m going to go ahead and lock this up though, as the conversation is already becoming circular and not really going anywhere constructive.
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