I’ve already opened a ticket about this issue, I’ve gotten 3-4 responses on the same ticket from 3-4 different “GM’s” who are not helpful whatsoever and are giving me the same copy pasta response.
According to my transaction history, and I’m sure somehow this is gonna get myth-busted, but according to my transaction history, I purchased and used a level boost on my rogue on July 15th, 03:15am in my time zone.
It is current July 20th at 00:14am in my time zone. Not only is this well beyond the 72hr cooldown between services, I even believe that regardless of time zone differences it’s still 72 hours because july 15th to july 20th is at least a total of four days, nearing five days.
I’ve already confirmed that I have no active auctions, deleted and emptied my mailbox and I am not in a guild. I am level 85. I am under the gold limit as well. For whichever customer service rep will review and hopefully reply to this, I am talking about my character ‘Beamerr-Arugal’ a level 85 rogue on Cataclysm/MoP Classic. I am on an extremely dead alliance realm on OCE with a horrible economy, and I am desperately trying to transfer my character to a far more popular alliance realm before MoP releases…but it’s looking like I’d have to get extremely lucky by some miracle for that to happen.
The GM’s just kept giving the same copy paste answers “Oh rest assured after the 72 hour cooldown period you will be able to use it. On our end, we do not see any restriction on your account preventing you from using it. Please wait until the 72 hour cooldown period has finished” Like okay…thanks for repeating the same thing 3-4 times now, but it’s well past the 72 hour cooldown period. I also asked each of them, each time to verify and tell me “Exact date/time/time zone” for when my level boost was used, and when exactly 72 hours would be so that I could actually use it, ignored every single time thus making me re-open the ticket a total of five times now.
I’ve already tried exiting the game, logging out of battle.net and closing the app, clearing my internet cache and cookies on my browser and even in the battle.net app, then logging in again and try again. Nothing is working. When I select my character to use the character transfer, it has me select a realm, I click next, then it gives me some warning like “Are you sure you want to do this” and I click accept, it does a loading icon for like 3 seconds then my character disappears for a half second and refreshes itself and re-appears again, then nothing happens.