ive had 2 accounts on the same email in the launcher for several years (back to around 2008 or 2009), and by using the wow.exe file, my wife and i could both play at the same time. we would only use the launcher for updates. well after the update tonight, there is no wow.exe anymore, and the launcher will only let one of us play. not sure how we are supposed to get around this, i mean, we are sorta grandfathered in on how this was set up. im sure there are TONS of people with the same setup that are having issues right now⌠any fixes? ive submitted a ticket, but sometimes the forums give workarounds quicker.
For having two people safely use the same BattleNet account? I find that highly, highly suspect.
I have a feeling you arenât going to find the help you want either on the forums or via ticket. Circumventing company policy isnât in any employeeâs best interest.
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If both accounts are under your name then you are Account Sharing, which is forbidden under the ToS, It has always been thus. Your wife needs their own account under their own name and battlenet.
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this was done by a battle.net agent, actually, over the phone back when you could call them. ive had the â73â account since vanilla, and started the â81â account around 08 or 09, if i remember right about the same time as the battle launcher took over for things. these two accounts were merged, and weâve been able to play up until tonight.
Then that CSR made a mistake, or misunderstood what you were trying to achieve. There is no âgrandfathered inâ when it comes to account sharing, as itâs been against the rules since Day One.
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we DO pay two separate subscriptions. the game/launcher/blizz website ALLOWS us to do this, as well as set up 2 free-restricted accounts for our kids to play on. this was all done on blizzards account settings page, no funny business. if it is forbidden, then why have i been paying for these two separate subscriptions (plus upgrades clear up to legion) for nearly a decade?
None of that is relevant. Your wife needs her own Battle. net account.
Putting a ticket in and explaining the situation might be helpful, since you didnât seem to understand that your arrangement wasnât kosher. On the other hand, if itâs been ten years, you (or your wife) might be out of luck.
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But that does not forgive the situation if both of them are under the same login.
Because every game license needs its own subscription or game time payments. Yes, they can be connected to separate payment methods.
It means youâve kept yourself hush-hush for this long without being reported. You simply are not legally allowed to have two people use the same BattleNet account. You agreed to the document that says so, you continue to agree to it every time it pops up over the gameâs lifespan.
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i did some digging, and it WAS when the battle.net launcher thing came out. since i had purchased two separate copies of the game under the same email, they just put both of them on the same launcher log-in. ive legally paid for everything on the second account, including tons of hours of playtime on characters, having to start over will NOT be a good thing.
We understand that, but weâre telling you this to save you the greater headache further down the line when Blizzard gets involved.
The only people allowed on your account are you and your children if theyâre under the age of 13.
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thanks for the input. i suppose ill aim for just having them set up the newer of the two accounts on a new email, that way we dont lose all that weâve paid for, including mounts, pets, and expansions.
Iâd contact Billing and see what they can do for you and your wife. This isnât a super rare misunderstanding.
In the worst case scenario, someone will need a brand new account, but new BfA accounts do come with the 110 boost, and thereâs always RaF.
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Hereâs the problem with this. They donât usually separate accounts except if a childâs separating from their parent. But that aside, even if theyâre able to split off the account, anything Blizzard account-bound that your wife earned on your account will remain on your account, and will not move with her characters or license unless itâs in her bags (not possible with a mount or a lot of pets either).
In addition, unless this is a parent-to-child thing, theyâll only move a WoW license onto an account in the same name, which means that your wife still wouldnât be able to play on it, because it isnât actually hers in that case. Only the person whose name is on the account is designated the âowner,â no matter who pays for it, and Blizzard cannot recognize dual ownership because the laws arenât the same in every country, or even every state.
Itâs unfortunate that this was the setup youâve had for so long, when you should have been separate from the get-goâbecause now itâs biting you in the butt. >.<
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In addition, only 1 minor child or legal ward is allowed to share the Battle net account of their parent/legal guardian.
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Actually if you move a license, none of the account level shared things would move, so yes - one of them would be out of all the collections.
Chatting with Billing wouldnât be a bad idea.
As to how to get multiple licenses on the same Battlenet account online at the same time, use the launcher, but once logged in, close the launcher down, then launch it again, see if that helps. That is the way it has always worked - unless some changes I am unaware of happened - still should.
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thanks orylia, i was worried that one of the accounts would get stuck, that was my biggest concern. weâll try this for now and if things dont work, then ill get on the horn with billing and see if they can juggle things a bit so that we lose as little as possible.
The longer you wait, the more the moved account stands to lose when it does become necessary to separate the accounts.
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One of the launcher settings is to shut it down whenever the game starts so thereâs no need to manually donât. The restriction used to be that you could not have two instances of the launcher running for a battle.net account, not two instances of wow.
Havenât seen anything saying that changed but am away from PC and canât test it.
I was able to open my main WoW account and my secondary account at the same time on the same computer, so you can still launch more than one account from the same Battlenet. I donât have a second computer to test the launcher on.
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the wow.exe file just got moved into the world of warcraft/ _retail_ folder, and still works just like it used to.
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