Item Restoration FAILED (and took gems away) (Mists Remix)

Support Technical Support
1

This is for Mists Remix. The UI makes it WAY too easy to accidentally scrap gear you are wearing or want to keep. I typed the following into support, and the automated system keeps sending me back to Item Restoration:

I accidentally scrapped (today, 6/16) an epic iLvl 556 legs (Leggings of the Shattered Vale). It also had three gems in it: 3 Perfect Versatile Diamonds (which went into inventory after legs scrapped).

I went to item restoration, which told me I would receive the epic legs and 3 diamonds back, and in return, COD would take some bronze and 3 of those diamonds.

This FAILED, and is marked as resolved.:

  • In the mail, I did not receive the epic i456 legs, did not receive the 3 gems
  • The only thing was green i556 legs.
  • Furthermore, The COD took away those 3 existing gems from my inventory, making the issue worse.

Can you please help me get this item restored correctly? The green legs are still in my mailbox. I cannot open a ticket, and the automated system keeps directing me to item restoration, when I need an actual human for this.

2

Unfortunately it’s a known bug and not something that a GM is able to fix at the moment.

3

Update: although in the mailbox, the restored leggings appeared green quality, but when I finally retrieved it into inventory, it was epic, iLvl 556, with original secondary stats and the 3 gems already in it. Exactly the same as it was before.

Resolved.

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