Hello! A few days ago, the physical authenticator attached to my account stopped working causing me to be unable to log in. I created a support ticket explaining the issue (ID # 100659134). I received an email response to my ticket requesting further information to verify my identity as the account holder. Since a reply to my ticket required loggin in, I created a second ticket (ID # 100688495). In the second ticket, I referenced the first ticket’s ID number, and attached my answers to the verification questions in a pdf file. Almost immediately after submitting my second ticket, I received what appears to be an automated email response requesting that I answer virtually the same questions I had just submitted in the second ticket. At this point, I am not sure what to do. I’m concerned that if I create a third ticket with my account verification information, I’ll just receive another automated email response in return as with the second ticket. Please advise. Thank you!
My guess is it’s automated to get the ball rolling so to speak, does it list the second ticket status in theemail? Obviously you can’t login to check.
Or as Orlyia said. Don’t usually see these answered with an attachment.
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I think this probably got missed because it was an attached PDF, Padrone.
Let me have someone take a look at this.
Edit: Try now, should be gone.
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Issue resolved! Thank you for responding so quickly, Orlyia! Appreciate your input as well, Kozzae! 
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