Or is it always going to be a “you can’t talk about it” subject?
If it’s about an action, those can be appealed just like any other account action.
That is done through a ticket.
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No. I’m talking about inconsistency of moderation. Why are some things that violate the ToS allowed? Yet some aren’t? Why have rules if they aren’t enforced equally?
Why is it becoming common to have the forums unmoderated for hours at a time?
Is there an email?
For posting on the forums, it wouldn’t be about ToS, but rather the Forum Code of Conduct that people need to adhere to.
Technically, there’s no ToS/ToU anymore and everything is covered under a single EULA now.
As for an email for the moderation team, no there’s no email to contact them at. Our role as players are to simply report offending posts and move on.
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The forums aren’t staffed round the clock - they just aren’t.
Reports are worked as they come in.
There are often very clear violations - but many aren’t really so clear. We get LOTS of reports where someone will be disagreeing with someone else, get reported for a variety of ‘reasons’ - and there is nothing at all in the post that violates anything.
If you see something you think breaks our code of conduct, use the tools to report it, it will be looked at.
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So a moderator that has it out for someone… there is nothing that can be done? But “deal with it”
That’s how a billion dollar company works?
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I guarantee you - no one is out to ‘get’ a player. We are far too busy for that.
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Why would a moderator “have it out for someone”? Blizz employees don’t have any reason to have a vendetta against some random person posting on the forums.
If you did receive an account action for something posted on the forums, then there’s an appeals process where someone else would have a look at the action taken and either uphold it or overturn it.
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Welcome to the CS forum where anyone in good standing with their account can post in any thread they see fit. No one can’t determine who can and can’t reply to a thread.
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and my previous post was removed without even being flagged… proves my point.
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Customer Support is not Customer Service. This forum is one for players to assist other players. There are neither GMs, Devs, Hacks, QA or anyone else of the sort. Our SFAs, while pretty rad, are here to offer advice, insight and to keep us hoodlums in line.
That aside, you received an answer to your question. YOU can do nothing to provide feedback on behalf of your brother. HE can appeal the suspension, and if it’s upheld, he uses the survey provided once a ticket is resolved, as that is the best way to provide feedback about whom they’re dealing with. But you have no bearing in the matter, at all. It’s only between him and the staff.
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Nope, I volunteer my time freely. And since this is a public forum and I’ve been posting here for a very long time, I happen to be pretty familiar with Blizz processes etc.
As for that post that was deleted, it would have been removed by Orlyia as she’s a Support Forum Agent (SFA). Her role is to remove unnecessary posts in the CS forums.
Edit to include:
Here’s a link for your brother to be able to put in a ticket.
https://us.battle.net/support/en/help/product/services/665/1032/solution
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Just so you know, trolling in the CS forum is the worse place to do such - it’s the most heavily modded area.
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THIS forum, we proactively moderate, Eretloc, because we actively man it.
I took that out, Tolna is absolutely correct, anyone with an account in good standing can contribute to a post - you don’t get to decide who responds to your post.
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This is not GD by any stretch of the imagination, and our regular MVP folks have well earned their green. They’re here to help as best they can, as are us regular people AND our SFAs, for that matter.
All the best to your brother, though. He will have to go through things on his own, as you’re third party to it all.
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the brother comment was to prove the whole “no vendetta” thing wrong. As the Mvp falsely stated.
I am done here though. As it was pointed out there is nothing i can do about i (what i perceive) as something that can improve.
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I’m not too sure how that proved me wrong? Did your brother receive a forum action?? I provided a link for them to use where they can appeal it if they felt they had not broken any rules.
I’m not sure why you seem to be targeting me either. I’m genuinely trying to help you and you seem to be taking that as some sort of attack.
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Just try to report the posts though I have experienced some degree of “woah, that was definitely trolling” but then the posts were restored.
Not much else you can do unfortunately!
Some of this is context.
Despite what the OP thinks, the Forum Mods don’t know the posters, much less have it out for them. They moderate every single Blizzard forum for all the games - so they are taking reports constantly from thousands of players regarding tens of thousands of posts.
The down side to having such a huge amount of forums to moderate, is that they DON’T know the posters. They don’t know the posting habits, agendas, carefully phrased trolling insults, etc.
It means you may recognize someone as being a serial pot stirring troublemaker, but the mods don’t have that context. Blizzard tends to err on the side of the player in most cases and give them the benefit of the doubt - esp on things that are not obvious.
The ONLY context they have when dealing with a report is past actions on the account. If it has a record, they can view that when determining things.
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Thanks for this post.
You pretty much hit the nail on the head as there are some rampant trolls gaming the forums because I suppose they realize that there’s little to no context.
I appreciate the effort you took to explain that though 
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